EMR Training Specialist

Upperline Health•Nashville, TN

1d•Onsite

About The Position

Upperline Health is seeking a motivated, detail-oriented EMR Training Specialist to support the full lifecycle of its Athena EMR system. The role includes training and go-live support for newly onboarded practices, ongoing system maintenance, support-ticket resolution, and process-improvement work for existing practices. The specialist works with the broader EMR team to help clinics run smoothly and serves as a frontline contact for end users during critical training, go-live, and support periods. This is a field-facing role requiring approximately 80–100% travel to support EMR transitions, new-site implementations, go-live activations, and on-site troubleshooting. The specialist also assists with Athena configuration, data migration validation, documentation, and tracking training, readiness, ticket, and project activities.

Requirements

At least one year of experience in healthcare IT, clinical training, or EMR support.
Willingness and aptitude to develop deep working knowledge of the Athena platform.
Strong interpersonal and communication skills and ability to train and support diverse clinical and administrative staff.
Solid organizational skills and attention to detail, including the ability to manage multiple site schedules, open tickets, and priorities.
Comfort troubleshooting day-to-day system issues and following support tickets through resolution.
Ability to work independently in a fast-paced, field-facing role with dynamic and extensive travel demands.
Ability to travel 80–100% for EMR transitions, implementations, and go-live activations.

Nice To Haves

Bachelor’s degree in healthcare administration, information technology, or a related field; equivalent education and experience may be considered.
Experience with EMR implementations.
Familiarity with Athena EMR systems.
Basic working knowledge of healthcare regulations and standards related to EMR systems.

Responsibilities

Deliver hands-on Athena EMR training to clinical and administrative staff using programs and materials developed by EMR leadership.
Provide on-site end-user support during go-live activations and troubleshoot workflow and system questions in real time.
Support project plans for EMR transitions and new-site implementations, including scheduling, logistics, and readiness checklists.
Assist with configuration support and data migration tasks, and help validate accuracy before and after go-live.
Document site-specific workflows, training feedback, and recurring questions, and share findings with the EMR team.
Process routine Athena configuration changes, such as adding providers, updating provider records, and setting up newly opened clinic locations.
Triage and resolve routine EMR support tickets from clinical and administrative staff, escalating more complex issues as appropriate.
Track ticket status and follow up with end users to confirm resolution.
Support workflow-improvement projects by testing configuration changes, gathering end-user feedback, and documenting updated workflows.
Help monitor EMR performance across clinics and escalate recurring issues or patterns.
Build working relationships with clinic staff, providers, and site leadership to support adoption, troubleshooting, and a positive user experience.
Maintain records of training completion, site readiness, ticket resolution, and project support activities for EMR leadership reporting.
Share field observations to help improve training materials, workflows, and the Athena user experience.