I.T. Business Analyst (Hybrid)

Citizant Inc•Washington, DC

1d•$105,000 - $117,000•Hybrid

About The Position

Citizant is hiring an IT Business Analyst to support customer engagement, requirements gathering, backlog management, sprint execution, and testing in an Agile environment for USCP’s Enterprise Applications. The role bridges business needs and technical solutions to ensure technology initiatives support the department’s mission and operational priorities. This is a near-term opportunity, based at USCP facilities in Washington, DC, with a hybrid work arrangement. Work is full-time, Monday through Friday, 8:00 AM to 5:00 PM, with possible support for special events and off-hours activities as required.

Requirements

At least 5 years of hands-on experience in business analysis, IT project support, or closely related fields.
Direct experience working in Agile environments with responsibility for backlog management, user story creation, and UAT.
Must be local to the D.C. area.
Proficiency with JIRA for backlog and issue management and Confluence for documentation.
Strong skills in requirements elicitation, documentation, and stakeholder communication.
Familiarity with SDLC, Agile methodologies, and testing practices.
Ability to perform data analysis, process mapping, and basic modeling.
Strong analytical thinking, attention to detail, and ability to work in a dynamic law-enforcement environment.
Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
Ability to satisfy USCP background investigation, fingerprinting, and badging requirements and maintain confidentiality of sensitive operational information.

Nice To Haves

Professional certification in Business Analysis and/or Agile methodology, such as CBAP, PMI-PBA, or a Scrum certification.
Experience supporting IT programs in federal, public safety, or law enforcement organizations.
Familiarity with Microsoft 365, SharePoint, and collaboration tools used in federal environments.
Experience contributing to transition activities between incumbent and incoming teams.
Demonstrated ability to balance multiple priorities in fast-paced, mission-critical contexts.

Responsibilities

Engage with business stakeholders and end users to elicit, analyze, and document business and functional requirements for enterprise applications.
Manage and prioritize the product backlog in JIRA, writing user stories, business requirement documents (BRDs), and acceptance criteria aligned with EAMD objectives.
Support Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring clear communication of priorities and status.
Coordinate and execute user acceptance testing (UAT), manage defect tracking, and work with development and QA teams to validate solutions.
Maintain project documentation, including process flows, requirements traceability, and decisions, using Confluence and other collaboration tools.
Perform basic data analysis and process modeling to identify improvement opportunities and support decision-making.
Serve as a liaison between technical teams and business stakeholders to ensure solutions are mission-aligned, usable, and compliant with USCP policies.
Contribute to transition and knowledge transfer activities to support continuity of operations across the EAMD and other OIS divisions.