Hyperscale Network Specialist III

E2 Optics•Cedar Rapids, IA

10d

About The Position

The Hyperscale Network Specialist III serves as the primary technical subject matter expert for network validation, troubleshooting, activation readiness, and infrastructure quality in assigned projects or work areas. The role independently leads advanced validation and remediation activities across front-end and back-end networks, structured cabling, fiber optic systems, and network hardware. It conducts complex investigations and root cause analysis, validates infrastructure and customer acceptance criteria, reviews testing and turnover documentation, and coordinates troubleshooting with technicians, trade partners, and customer representatives. The specialist also mentors Hyperscale Network Specialist I and II personnel, supports lead technicians with technical planning, and contributes to audits, commissioning, turnover, and continuous improvement initiatives. Travel may be required as determined by E2 Optics. Safety is E2 Optics’ number one Core Value. Employees are expected to follow safe work practices and company and client worksite safety policies and procedures, while demonstrating integrity, accountability, technical excellence, teamwork, professionalism, and customer commitment. The role operates in indoor business office and construction environments, with usually moderate noise. It involves frequent standing and walking, regular lifting and carrying, climbing ladders, and potentially working in tight or confined spaces. The position may require operating lifts or utility vehicles when needed.

Requirements

High school diploma or GED.
OSHA 10 certification.
Completion of required customer onboarding and project-specific training.
Successful completion of customer qualification requirements and technical authorization programs.
4–6+ years of experience in structured cabling, telecommunications, fiber optics, network infrastructure, mission-critical construction, or hyperscale data center environments.
Demonstrated experience independently performing advanced network validation, testing, troubleshooting, and remediation.
Experience supporting hyperscale commissioning, turnover, and customer acceptance activities.
Experience mentoring technical personnel and serving as a technical resource for project teams.
Demonstrated ability to perform root cause analysis and resolve complex network infrastructure issues.
Advanced understanding of structured cabling systems, fiber optic infrastructure, network hardware, and hyperscale data center architecture.
Thorough understanding of front-end and back-end network infrastructure, customer network standards, installation practices, and commissioning requirements.
Working knowledge of ANSI/TIA standards, BICSI best practices, and manufacturer installation requirements.
Comprehensive understanding of fiber optic connector types, network topology, structured cabling architecture, and network deployment methodologies.
Expert operation of OLTS, OTDR, OPM, VFL, and digital fiber inspection equipment, with advanced interpretation of OTDR traces and fiber testing results.
Ability to evaluate customer loss budgets, analyze BERT, BER, FEC, SNR, and network performance indicators, and identify systemic failures.
Advanced troubleshooting and root cause analysis capability.
Advanced proficiency with customer documentation platforms, ticketing systems, quality reporting tools, and asset management systems.
Ability to review technical documentation and prepare customer-ready testing packages and turnover documentation.
Strong understanding of documentation requirements for customer activation and commissioning.
Ability to mentor and develop technical personnel and demonstrate leadership without direct supervisory authority.
Excellent communication and interpersonal skills, including the ability to communicate technical information to customers, project leadership, and field personnel.
Ability to lead technical investigations and coordinate cross-functional troubleshooting activities.
Strong organizational and planning skills, with the ability to prioritize multiple assignments in fast-paced construction environments.
Commitment to continuous improvement, technical excellence, and customer satisfaction.
Ability and willingness to travel as required by E2 Optics.
Ability to meet the physical demands of the role, including lifting and carrying, climbing ladders, and potentially working in tight or confined spaces.

Nice To Haves

BICSI Technician certification.
BICSI Installer 2 Copper certification.
BICSI Installer 2 Fiber certification.
RCDD certification.
EXFO Tier I and Tier II certifications.
Corning TS-LAN-500 or equivalent.
Advanced Fiber Optic Splicing Certification.
OSHA 30 certification.
First Aid / CPR certification.
MEWP certification.
ESD Awareness certification.
Laser Safety certification.
Work at Height certification.
Customer-specific advanced network qualification programs.

Responsibilities

Serve as the primary technical subject matter expert for network validation, troubleshooting, activation readiness, and infrastructure quality.
Independently execute and lead advanced network validation across front-end and back-end networks, structured cabling, fiber optic systems, and network hardware.
Lead technical investigations into circuit failures, recurring infrastructure deficiencies, customer escalations, activation delays, connectivity issues, quality trends, and commissioning deficiencies.
Perform advanced troubleshooting using engineering drawings, one-line diagrams, splice documentation, network architecture, customer standards, and project documentation.
Conduct root cause analysis of installation deficiencies, workmanship concerns, material issues, documentation discrepancies, equipment failures, and systemic network problems.
Evaluate fiber optic testing, including OLTS, OTDR, OPM, VFL, digital fiber inspection, loopback, permanent link, channel validation, and end-to-end circuit testing.
Analyze OTDR traces for reflection events, connector and splice losses, macrobends, fiber breaks, excessive attenuation, installation defects, and network degradation.
Interpret and validate customer-specific loss budgets and acceptance criteria.
Analyze BERT results, FEC, BER, SNR, port statistics, and network performance indicators for commissioning and customer acceptance.
Verify infrastructure readiness for customer activation, including physical installation, asset management, documentation, testing, connectivity, labeling, equipment configuration readiness, and quality compliance.
Review customer documentation and testing packages for completeness, accuracy, and compliance before turnover.
Perform authorized remediation and document and validate corrective actions.
Coordinate technical troubleshooting among technicians, specialists, trade partners, and customer representatives.
Coach and mentor Hyperscale Network Specialist I and II personnel through training, field demonstrations, and technical problem-solving.
Assist Hyperscale Lead Technicians with technical planning, work sequencing, audit prioritization, and resource allocation.
Support customer walkdowns, quality audits, commissioning events, integrated systems testing, and turnover activities.
Participate in customer coordination meetings and provide recommendations on network quality, testing, remediation, and activation readiness.
Identify recurring quality issues and installation trends, recommend corrective actions, and support continuous improvement.
Support development and implementation of standardized audit procedures, technical work instructions, quality initiatives, and best practices.
Use customer software platforms and systems, including FIM CableGuy UTP, ticketing platforms, asset management systems, network documentation systems, and quality reporting tools.
Review testing documentation prepared by Level I and II personnel for technical accuracy and completeness.
Maintain calibration awareness and operational readiness of advanced testing equipment.
Support customer acceptance by ensuring assigned work areas meet contractual, quality, and technical requirements.
Participate in professional development, manufacturer training, customer certification programs, and emerging technology initiatives.
Perform additional duties in support of project objectives and customer requirements.
Follow safe work practices and company and client worksite safety policies and procedures.