Medical/Wellness Spa Receptionist
About The Position
As a Hyper Wellness Representative, you’ll be the face of the studio, creating welcoming experiences, building client relationships, and driving sales that support long-term health transformations. The role combines client care, studio operations, and sales expertise to deliver exceptional results and contribute to clients’ wellness journeys. The ideal candidate combines sales skills with a passion for wellness education. They connect clients’ needs with Restore’s services, build lasting relationships, and support each person’s health goals while managing multiple priorities with attention to detail and care. The position is based in Westlake, Ohio, reports to the General Manager, pays $17 per hour plus bonus and commission, and requires at least 30 hours per week with weekend and evening availability.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- At least 1 year of sales experience.
- Ability to thrive in a fast-paced environment with shifting priorities.
- Strong multitasking and organizational skills.
- Proficiency with technology and client management systems; training is provided.
- Proven success with membership sales and revenue growth.
- Commitment to continuous learning and problem-solving.
Nice To Haves
- Membership-based sales experience in the health, wellness, or fitness industry.
Responsibilities
- Lead studio tours that explain the benefits of Restore services.
- Deliver personalized sales and service experiences aligned with client goals.
- Educate clients about therapies, benefits, safety guidelines, and at-home care practices.
- Develop customized wellness plans that support clients’ long-term health objectives.
- Meet membership sales, renewal, and retail targets.
- Guide clients through onboarding, including waivers and POS profile creation.
- Manage inbound communications, scheduling, and service inquiries.
- Conduct proactive outreach regarding promotions, events, and wellness opportunities.
- Use referral systems and follow-up protocols to strengthen client relationships.
- Coordinate daily studio operations and help ensure smooth operations and client satisfaction.
- Anticipate and address operational needs.
- Support marketing initiatives, pre-sale events, and community programs.
- Maintain high standards of cleanliness, safety, and hospitality.
- Promote Restore’s mission and enthusiasm for wellness in client interactions.
Benefits
- Performance-based bonus opportunities.
- Employee discounts and complimentary or discounted Restore services.
- Flexible schedule.
- Opportunity for advancement and career growth.
- Training and development.
- Wellness resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
