Medical/Wellness Spa Receptionist

Restore Hyper Wellness - RHWOH002 • Westlake, OH

5h

About The Position

As a Hyper Wellness Representative, you’ll be the face of the studio—creating welcoming experiences, building client relationships, and driving sales that support long-term health transformations. The role blends client care, operations, and sales expertise to deliver exceptional results and support clients’ wellness goals in a dynamic, health-focused environment. The position is located in Strongsville and reports to the General Manager. Compensation is $15 per hour plus commission and bonus.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• At least 1 year of sales experience.
• Ability to thrive in a fast-paced environment with shifting priorities.
• Strong multitasking and organizational skills.
• Proficiency with technology and client management systems; training is provided.
• Proven success with membership sales and revenue growth.
• Commitment to continuous learning and problem-solving.

Nice To Haves

• Membership-based sales experience in the health, wellness, or fitness industry.

Responsibilities

• Lead engaging studio tours that highlight the benefits of the services.
• Deliver personalized sales and service experiences aligned with client goals.
• Educate clients on therapies, benefits, safety guidelines, and at-home care practices.
• Develop customized wellness plans that support long-term health objectives.
• Achieve membership sales, renewal, and retail targets.
• Guide clients through onboarding, including waivers and POS profile creation.
• Manage inbound communications, scheduling, and service inquiries.
• Conduct proactive outreach for promotions, events, and wellness opportunities.
• Use referral systems and follow-up protocols to strengthen client relationships.
• Support daily studio operations and maintain smooth studio flow and client satisfaction.
• Anticipate and proactively address operational needs.
• Support marketing initiatives, pre-sale events, and community programs.
• Maintain high standards of cleanliness, safety, and hospitality.
• Promote Restore’s mission and enthusiasm for wellness in every interaction.

Benefits

• Performance-based bonus opportunities.
• Employee discounts and complimentary or discounted Restore services.
• Flexible schedule.
• Training and development.
• Wellness resources.
• Career advancement opportunities at all levels.
• Complimentary access to Restore therapies to support employees’ health and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED