Hybrid Floor Supervisor/Dealer

Hard Rock Hotel & Casino Ottawa • Tampa, FL

6d • Onsite

About The Position

This position provides superior service to internal and external guests and monitors and controls an area of a casino pit consisting of one or more games. It helps ensure customer-service standards are met while maintaining the integrity of the games. The role includes working both as a Floor Supervisor and as a Table Games Dealer.

The employee is expected to create an enjoyable, entertaining environment; protect guests’ rewards and credit lines; handle guest concerns appropriately; and follow company policies, standard operating procedures, and regulatory requirements. Dealer duties include proficiently dealing Blackjack, Mini Baccarat, and three carnival games other than Casino War, and accurately handling cards and wagers at an appropriate pace.

Work is typically performed on the casino floor in a fast-paced environment with guest smoking, frequent public contact, and excessive noise. The role frequently involves standing, walking, handling objects, reaching, talking, hearing, and tasting or smelling; frequently lifting or moving up to 50 pounds; and using close, distance, color, and peripheral vision, depth perception, and focus adjustment. Candidates must obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations before beginning employment; the process may include a credit check. A criminal background check and drug screen are also specified.

Requirements

• Proficiently deal Blackjack, Mini Baccarat, and three carnival games other than Casino War.
• Accurately deal cards and take and pay bets according to standards.
• Successfully complete the required background check with Seminole Gaming Compliance and Regulations to obtain gaming licensure before beginning employment.
• Complete a criminal background check and drug screen.

Responsibilities

• Provide the highest possible level of customer service to encourage guest enjoyment and return play.
• Monitor and control an assigned pit area consisting of one or more games, maintaining customer-service standards and game integrity.
• Know the policies and procedures for the specific table game being supervised.
• Maintain a safe, professional, friendly, productive, and positive work environment.
• Support Seminole Gaming’s culture and team philosophy, model appropriate conduct, and encourage the same of other team members.
• Promote positive public relations and create an enjoyable atmosphere for customers.
• Resolve customer or guest concerns amicably when possible and report issues outside one's ability or authority to resolve.
• Protect customers’ rewards and credit lines.
• Comply with departmental and company policies, business ethics guidelines, standard operating procedures, and regulatory requirements.
• Maintain the confidentiality of Seminole Gaming trade secrets and proprietary information.
• Proficiently deal Blackjack, Mini Baccarat, and three carnival games other than Casino War.
• Deal cards accurately at a pace defined by the supervisor or guests, and take and pay bets accurately according to standards.
• Promptly and discreetly notify management or the Ethics Hotline of observed illegal acts or internal ethics violations.
• Support responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns or observations.
• Perform other duties as assigned.

Benefits

• A relocation package of up to $2,500 is available for externally hired candidates who must reside up to 50 miles away from the Tampa property.
• A comprehensive benefits package is offered; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed