Hybrid Clinical Assistant

Cabarrus Rowan Community Health Centers•Concord, NC

26d•Hybrid

About The Position

The Hybrid Clinical Assistant helps facilitate patient care in the clinic under the supervision of the Director of Clinical Services and County Nurse Managers. The role supports patients throughout their clinic visits and combines clinical and clerical duties, including documenting clinical and demographic information in the electronic health record, assisting with scheduling, and monitoring hospital and emergency department follow-ups. The position requires effective communication with patients, providers, and staff across multiple settings and travel to APHS locations upon request. Approximately 50 percent of the role is spent working with a provider and 50 percent in a clerical or administrative capacity. The assistant supports patient care, clinical workflows, referrals, follow-up, records management, scheduling, and clinic maintenance. A high school diploma or GED and current Medical Assistant Certification are required. Related work experience is preferred but not required; health care experience is preferred.

Requirements

High school diploma or GED.
Current Medical Assistant Certification.
Ability to interact professionally and in a patient-centered manner with patients.
Ability to work cooperatively with internal staff to deliver safe, effective, quality care.
Ability to plan, prioritize, and complete assigned tasks accurately.
Ability to work under time constraints while maintaining accurate records.
Knowledge of medical office protocols and procedures.
Knowledge of medical terminology.
Familiarity with basic computer operations, including Word, Excel, and PowerPoint.
Ability to travel to all APHS locations upon request.
Ability to meet the stated physical demands, including continuous walking, standing, and moving; frequent bending, kneeling, and crouching; lifting, pushing, or moving patients or objects weighing up to 50 pounds; and repetitive hand and finger movements for typing or writing.
Ability to communicate effectively.

Nice To Haves

One year of related work experience is preferred but not required.
Health care experience is preferred.
Proficiency in Spanish is preferred.
CPR or BLS certification is preferred.

Responsibilities

Maintain accurate patient documentation in the EHR according to established procedures.
Obtain laboratory and X-ray reports, hospital notes, referral information, and complete forms or requisitions; verify patient demographics and insurance coverage.
Monitor and assist with management of the provider’s clinical inbox, including medication refills, patient cases, critical lab notifications, categorizing and labeling clinical documents, uploading documents to Athena EHR, and prior authorizations for medications and urgent or STAT imaging.
Call patients with abnormal and normal laboratory results after provider interpretation.
Assist patients with paperwork and social determinants of health (SDOH) coordination during check-in, in conjunction with the quality department and clinic operations as directed.
Process, schedule, and document STAT referrals, and notify patients promptly of appointment time, date, and location.
Track patients through EMR and other electronic systems following inpatient hospitalization and Emergency Department discharge within the specified period.
Work with operations and the call center to assist with patient scheduling, including answering high-volume calls.
Protect patient confidentiality and keep protected health information secure.
Assist the DOCS and ACMO with recording meeting information and disseminating information as directed to support clinical workflow.
Help medical providers communicate with patients about medications, symptoms, referrals, appointments, and paperwork.
Ensure culturally and linguistically appropriate services.
Conduct telephone follow-up with patients as directed by the provider or DOCS.
Assist with patient health education and follow-up on established care plans under provider or DOCS direction.
Complete assigned clinic maintenance tasks, including setting up instruments and equipment, running equipment tests and controls, cleaning exam and procedure rooms, and documenting completed tasks according to clinic protocol.
Assist providers with procedures under supervision and accurately document procedure results.
Maintain supplies by inventorying stock, placing orders, and verifying receipt under adequate supervision.
Participate in mandatory in-services, drills, staff meetings, trainings, and age-specific educational trainings.
Participate in quality improvement activities, including monitoring, measuring, analyzing, improving, or controlling program goals, objectives, and services.
Maintain a safe, secure, and healthy work environment by following established policies and procedures, encouraging professional adherence by others, and following infection control guidelines.
Use critical thinking and perform other duties as assigned.