Hybrid BA / QA Analyst

Bridge Specialty Group•Plano, TX

2d•Hybrid

About The Position

Brown & Brown is seeking a Hybrid Business Analyst / Quality Assurance Analyst to join its team in Plano, Texas. This role partners with business and technical stakeholders to elicit, analyze, document, test, and validate requirements for the HubSpot delivery team. It translates business, content, workflow, integration, data, and reporting needs into actionable requirements and testable acceptance criteria. The analyst coordinates User Acceptance Testing (UAT), develops and executes test scenarios, supports defect triage and retesting, manages scope and change, and helps ensure solutions align with business goals, quality expectations, and measurable value. The role supports delivery across Agile and Waterfall methodologies and serves as a liaison among stakeholders, developers, QA teams, and external vendors. It also contributes to change management, user adoption, training documentation, transition planning, release readiness, KPI monitoring, and continuous improvement.

Requirements

3–5+ years of experience in business analysis, quality assurance, software testing, product analysis, or a similar hybrid delivery role.
Familiarity with requirements-gathering techniques such as interviews, questionnaires, user observation, workshops, and process review.
Experience writing requirements, user stories, acceptance criteria, test scenarios, test cases, and defect documentation.
Ability to build strong relationships and collaborate with business stakeholders, development teams, QA teams, and vendor partners.
Strong problem-solving skills involving complex business scenarios, technical solutions, workflow changes, data quality, and user experience.
Experience with Agile/Scrum and Waterfall methodologies, including backlog refinement, testing cycles, UAT, and release readiness activities.
Proficiency using Microsoft Office and business applications.
Experience using data visualization and process mapping tools, such as Microsoft Visio.
Ability to work independently with limited direction and guidance.
Excellent written and verbal communication skills, including the ability to explain technical concepts, testing outcomes, risks, and defects to non-technical stakeholders.

Nice To Haves

Business Analyst certification.
Quality Assurance or software testing certification, such as ISTQB, or equivalent experience.
HubSpot, CRM, CMS, or marketing automation certification.
Bachelor’s degree in business, information technology, computer science, or a related field.
Experience with HubSpot, CRM platforms, CMS platforms, marketing automation tools, or digital marketing technology implementations.
Experience with WordPress or migration projects from WordPress to another marketing, CRM, CMS, or digital engagement platform.
Experience validating integrations, APIs, data mappings, contact records, lead capture flows, campaign attribution, dashboards, user permissions, and reporting outputs.

Responsibilities

Lead requirements workshops with business and technical stakeholders using appropriate elicitation techniques across Agile and Waterfall methodologies.
Elicit, document, and manage business, functional, technical, integration, data, content migration, workflow, reporting, and quality requirements for the HubSpot implementation.
Translate requirements into epics, features, user stories, acceptance criteria, process workflows, data mappings, and test scenarios.
Provide analytical and technical guidance to business stakeholders to support informed decisions and confirm HubSpot capabilities align with business needs.
Support Agile delivery through backlog refinement, sprint readiness, acceptance criteria validation, and release activities.
Perform functional, integration, regression, migration, workflow, reporting, and user acceptance testing.
Track, prioritize, and triage defects; validate fixes and support retesting.
Serve as the primary liaison between stakeholders, developers, QA, and external vendors throughout delivery and testing.
Support change management, user adoption, training documentation, transition planning, and release readiness.
Monitor KPIs and quality metrics to measure solution performance and drive continuous improvement.