Hybrid BA / QA Analyst

Brown & Brown Insurance • Plano, TX

4d • Hybrid

About The Position

Brown & Brown is seeking a Hybrid Business Analyst / Quality Assurance Analyst to join its growing team in Plano, Texas. The role partners with business and technical stakeholders to elicit, analyze, document, test, and validate requirements for the HubSpot delivery team. It translates business, content, workflow, integration, data, and reporting needs into actionable requirements and testable acceptance criteria.

The analyst coordinates User Acceptance Testing, develops and executes test scenarios, supports defect triage and retesting, manages scope and change, and helps ensure that delivered solutions meet business goals and quality expectations and provide measurable value. The role supports delivery across Agile and Waterfall methodologies and contributes to user adoption, release readiness, and continuous improvement.

Requirements

• 3–5+ years of experience in business analysis, quality assurance, software testing, product analysis, or a similar hybrid delivery role.
• Familiarity with requirements-gathering techniques such as interviews, questionnaires, user observation, workshops, and process review.
• Experience writing requirements, user stories, acceptance criteria, test scenarios, test cases, and defect documentation.
• Ability to build strong relationships and work collaboratively with business stakeholders, development teams, QA teams, and vendor partners.
• Strong problem-solving skills related to complex business scenarios, technical solutions, workflow changes, data quality, and user experience.
• Proven experience working with Agile/Scrum and Waterfall methodologies, including backlog refinement, testing cycles, UAT, and release readiness activities.
• Proficiency using Microsoft Office and business applications.
• Experience using data visualization and process mapping tools, such as Microsoft Visio.
• Ability to work independently with limited required direction and guidance.
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts, testing outcomes, risks, and defects to non-technical stakeholders.

Nice To Haves

• Business Analyst certification.
• Quality Assurance or software testing certification, such as ISTQB, or equivalent experience.
• HubSpot, CRM, CMS, or marketing automation certification.
• Bachelor’s degree in business, information technology, computer science, or a related field.
• Experience working with HubSpot, CRM platforms, CMS platforms, marketing automation tools, or digital marketing technology implementations.
• Experience working with WordPress or migration projects from WordPress to another marketing, CRM, CMS, or digital engagement platform.
• Experience validating integrations, APIs, data mappings, contact records, lead capture flows, campaign attribution, dashboards, user permissions, and reporting outputs.

Responsibilities

• Lead requirements workshops with business and technical stakeholders using appropriate elicitation techniques across Agile and Waterfall methodologies.
• Elicit, document, and manage business, functional, technical, integration, data, content migration, workflow, reporting, and quality requirements for the HubSpot implementation.
• Translate requirements into epics, features, user stories, acceptance criteria, process workflows, data mappings, and test scenarios.
• Provide analytical and technical guidance to business stakeholders to support informed decision-making and confirm that HubSpot capabilities align with business needs.
• Support Agile delivery through backlog refinement, sprint readiness, acceptance criteria validation, and release activities.
• Perform functional, integration, regression, migration, workflow, reporting, and user acceptance testing.
• Track, prioritize, and triage defects; validate fixes and support retesting efforts.
• Serve as the primary liaison between stakeholders, developers, QA, and external vendors throughout delivery and testing.
• Support change management, user adoption, training documentation, transition planning, and release readiness.
• Monitor KPIs and quality metrics to measure solution performance and drive continuous improvement.

Benefits

• Medical/Rx, dental, vision, life insurance, and disability insurance.
• Employee stock purchase plan (ESPP).
• 401(k).
• Student loan assistance.
• Tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off and holidays.
• Preferred partner discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed