HVAC System Specialist - Baton Rouge, LA

Vertiv Group•Baton Rouge, LA

13d

About The Position

The HVAC System Specialist provides leadership for high-profile orders and high-end service support involving installation, startup, commissioning, and testing, as well as scheduled and emergency service on Precision Cooling Products. The role maintains strong relationships and communication with customers, coworkers, sales representatives, the Customer Response Center (CRC), Area/District Offices, and management. The specialist leads field work with little or no direct supervision, provides technical support, and helps ensure projects are completed safely, efficiently, and to customer satisfaction. The position includes on-site and telephone technical assistance, support for contractors and field associates, equipment troubleshooting and repair, field training, and implementation of Field Change Notices. The specialist coordinates staffing and schedules, monitors project progress, reports status, supports service quoting and billing evaluations, and maintains accurate company records and equipment. The role requires travel, flexible availability including weekends, evenings, and holidays, on-call availability, and possible emergency deployment. Work takes place in varied outdoor and industrial environments, including extreme cold and heat, elevated noise, and areas with moving machinery. The role involves frequent driving and physical activity, including lifting up to 50 pounds consistently and up to 75 pounds occasionally. Vertiv states that it will make reasonable accommodations for qualified employees or candidates with disabilities, subject to the conditions described in the posting.

Requirements

At least one of the following experience paths: 10 years of relevant industry/commercial experience and leadership experience; or six years of military experience in a related field plus five years of Liebert product experience.
High school diploma or accredited GED.
One- to two-year HVAC diploma or technical school degree.
EPA 608 refrigerant license, Level 2 or Universal.
Proficiency with electrical and electronic test equipment and fundamentals.
Proficiency in reading and interpreting electrical line diagrams and blueprints.
Ability to evaluate site conditions, including environmental temperature and general operating conditions.
Ability to independently perform repair techniques based on knowledge and to complete work that returns units to full operating condition.
Ability to perform proper brazing techniques.
In-depth knowledge of Liebert products and ability to lead and train others.
Ability to schedule and coordinate work for associates and subcontractors, provide technical support, deliver on-the-job instruction, and delegate work based on skill level.
Strong leadership, reliability, and teamwork skills.
Outstanding communication, customer service, troubleshooting, safety, organizational, and planning skills.
Computer skills and mechanical aptitude.
Strong verbal and written communication skills, including the ability to communicate at all levels of customer and company organizations.
Ability to manage stressful situations, manage time effectively, and work without direct supervision.
Valid driver's license.
Valid U.S. passport.
Must be at least 18 years old.
Ability to consistently lift up to 50 pounds and occasionally lift up to 75 pounds.
Ability to meet the physical demands of the role, including standing, walking, handling tools and objects, reaching, stooping, kneeling, crouching, crawling, sitting, climbing, balancing, and the stated vision and sensory requirements.

Nice To Haves

Project management skills and experience.

Responsibilities

Lead and direct field work related to assigned projects without direct supervision.
Support startup, commissioning, and site testing activities for assigned projects.
Ensure sufficient personnel are on site to perform startup and site testing work.
Assist with startup and commissioning as needed based on staffing availability and site location.
Monitor startups for timely completion and coordinate with sales representatives and District Managers on quotes for additional services or excess labor caused by delays beyond Service control.
Provide first-level technical support to help resolve problems.
Provide daily status reports to Service management and sales representatives.
Provide on-site and telephone assistance to customers and technical support to field associates.
Communicate equipment issues to Technical Support and Engineering.
Assist contractors during installation and commissioning of assigned projects.
Provide on-the-job training to field associates on various equipment.
Implement Field Change Notices according to published guidelines and stay current on Safety Bulletins, Field Change Notices, and Service Tips.
Follow safety guidelines, wear appropriate personal protective equipment, follow work-hour policies, and report work-related accidents or injuries within 24 hours.
Submit accurate and timely time cards, expense and mileage reports, ticket closures, and other required forms.
Prepare Time and Material quotes for customers or contractors when needed and provide estimated arrival times to the CRC and customers where applicable.
Assist with scheduling within company guidelines and delegate team tasks as needed.
Maintain company property, including vehicles, credit cards, PPE, test equipment, laptops, pagers, and cell phones, according to company policies.
Communicate effectively with internal and external customers and work to achieve first-time equipment fixes and customer satisfaction targets.
Attend customer or contractor meetings as required.
Maximize productivity by combining service opportunities and completing work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain utilization rates, perform inventory cycle counts, comply with startup and escalation processes, and follow dress and safety regulations.
Lead by example, serve as a role model for field associates, and maintain adequate internal communication.
Evaluate site conditions, diagnose equipment issues, perform repairs, braze as required, and return units to full operating condition.
Schedule and coordinate work for associates and subcontractors, provide technical support, and delegate activities based on skill levels.
Travel as required, work flexible schedules including weekends, evenings, and holidays, provide on-call availability, and be deployable during emergencies.