HVAC Service Technician (Watertown)

Cardinal Heating, Cooling, Plumbing, & Electric • Sussex, WI

8d • Onsite

About The Position

Cardinal Heating, Cooling, Plumbing & Electric is hiring an experienced HVAC Service Technician to serve customers in residential homes. The role troubleshoots, diagnoses, repairs, maintains, and tests residential HVAC systems while providing customers with safe, efficient solutions and an exceptional service experience. The technician works with customer service and dispatch teams, maintains their truck and job sites, completes service documentation, and helps mentor apprentices. Cardinal describes a people-first workplace that invests in employee training, development, and advancement, including promotion from within.

Requirements

• At least 3 years of residential HVAC service experience.
• Valid driver's license and ability to pass an MVR; clean driving record.
• Availability for an on-call rotation.
• Strong knowledge of HVAC diagnostics, airflow, refrigeration principles, and electrical troubleshooting.
• Knowledge of local HVAC codes and industry best practices.
• Experience performing repairs, maintenance, and customer-facing service work.
• Commitment to continuous learning and development.
• Excellent verbal and written communication skills.
• High integrity and exceptional customer service skills.

Nice To Haves

• EPA Certification.

Responsibilities

• Troubleshoot, diagnose, and repair residential HVAC systems.
• Perform maintenance, repairs, and testing on furnaces, air conditioners, heat pumps, mini-splits, and indoor air quality equipment.
• Navigate crawlspaces and attics as needed.
• Educate customers and provide repair and replacement options.
• Present financing and maintenance plan options.
• Ensure systems operate safely and efficiently.
• Meet and exceed service and revenue goals.
• Deliver an exceptional customer experience that builds trust and generates referrals.
• Partner with customer service and dispatch teams.
• Maintain a clean, organized truck and job site.
• Participate in training, meetings, and company events.
• Mentor and train apprentices.
• Complete invoices, timecards, and documentation accurately and on time.
• Maintain a clean and professional appearance.
• Keep truck inventory up to date and complete paperwork properly.

Benefits

• Incentive pay plus hourly base pay.
• Medical insurance, with 50% of the premium covered by Cardinal.
• Dental insurance, with 50% of the premium covered by Cardinal.
• $10,000 in life insurance coverage paid by Cardinal.
• 401(k) with a 4% company match.
• Uniform allowance.
• Paid continuing education.
• Paid holidays and PTO.
• Fully stocked truck and fuel card.
• Phone reimbursement.
• New technology, including an iPad and access to integrated software.
• Company-wide events for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed