HVAC Service Technician II

Service Experts•Mesa, AZ

About The Position

Under minimal supervision, the HVAC Service Technician II performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, and promotes the company's products and services. The role works under the direction of the Field Supervisor or General Manager. The position includes residential and/or light commercial service and maintenance calls involving heating, air conditioning, ventilation, refrigeration, and related equipment. It also involves inspections, diagnostics, routine maintenance, equipment cleaning, parts and equipment delivery, customer-call documentation, payment collection, communication with dispatch, and keeping company vehicles, tools, and stock in order. The technician represents the company professionally and follows company procedures and safety requirements. The role requires regular, reliable attendance and availability for flexible hours and on-call shifts as needed. Physical work includes accessing HVAC units in attics, basements, and crawl spaces; climbing ladders and stairs; working in varied environmental conditions; and lifting and carrying equipment or materials.

Requirements

High school diploma or GED, additional training, and technical training certification.
2 to 5 years of HVAC experience with technical training certification required; the posting also lists a minimum experience range of 2–4 years.
Valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems and balance airflow, align belts and pulleys, and install basic duct fittings with little to no supervision.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills for addressing customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability for flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under minimal supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and promptly.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information on a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate status and availability information.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services, and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned.
Maintain regular, reliable attendance.
Report unsafe acts, conditions, hazards, legislative contraventions, and policy or procedure violations to a supervisor or manager immediately.
Correct substandard acts or conditions within the technician's area of control.
Use and maintain prescribed personal protective equipment and do not remove or disable required safety guards, devices, or clothing.
Comply with company safety rules and applicable legislation, and operate devices or equipment according to company programs and procedures.
Participate in safety initiatives, teams, or committees and provide input on plans to eliminate accident exposures.
Immediately report injuries or incidents as prescribed by company programs or procedures.
Avoid actions that may endanger others and refrain from pranks, contests, or rough behavior.