HVAC Service Supervisor
About The Position
RS Andrews of Tidewater Heating, Cooling, part of American Residential Services (ARS), is seeking an experienced HVAC Service Supervisor to support the service leadership team and help manage day-to-day operations for residential HVAC service technicians. The role reports directly to the HVAC Service Manager and helps ensure high-quality service, strong technician performance, and an excellent customer experience. The supervisor assists with managing and developing the HVAC service team, coordinating daily operations, supporting dispatch, monitoring service quality and customer satisfaction, and ensuring technicians have the materials, tools, equipment, and resources needed for their work. The position is full-time and year-round.
Requirements
- Vocational training or equivalent HVAC experience.
- Minimum 2 years of HVAC service field supervisory experience.
- Strong leadership, organizational, and communication skills.
- Excellent analytical skills, attention to detail, and financial awareness.
- Computer proficiency; Microsoft Office preferred.
- Strong understanding of residential HVAC systems, service operations, and technician workflow.
Responsibilities
- Assist with supervising and developing the HVAC service team, including hiring, training, scheduling, and performance management.
- Help coordinate technician schedules, daily assignments, and service priorities.
- Support the Service Manager in maintaining efficient operations and high-quality service delivery.
- Monitor technician performance, workmanship, and customer satisfaction.
- Ensure materials, parts, and equipment are ordered and available for scheduled jobs.
- Review departmental reports, including inventory, tools, vehicles, and service metrics.
- Conduct job site visits and inspections to ensure quality and safety standards are met.
- Review payroll records to ensure technicians are properly compensated.
- Ensure technicians have the tools, equipment, and resources needed to complete service calls.
- Support dispatch operations to ensure appropriate technician assignment and scheduling.
Benefits
- Take-home company truck, fuel, and maintenance.
- Low-cost medical insurance options starting at approximately $5 per week.
- Dental and vision insurance options.
- Health Savings Account (HSA) or Flexible Spending Account (FSA).
- 401(k) with company match.
- Paid time off and holiday pay.
- Company-paid life insurance.
- Career advancement opportunities within a national service organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
