HVAC Service Field Supervisor

Seatown•Mukilteo, WA

2d•Onsite

About The Position

Seatown is hiring an HVAC Service Field Supervisor in Mukilteo for a hands-on field leadership role. The supervisor works alongside technicians to troubleshoot difficult service problems, coach the team, and promote consistent, high-quality work. The role partners with Service Managers and Dispatch to resolve warranty issues and turn recurring field problems into practical training. It also involves diagnosing and repairing heating and cooling systems, maintaining service and warranty records, and participating in a year-round on-call rotation. The position serves customers in homes and residential field settings, including outdoor areas and spaces with challenging terrain or limited room. Pay range is $100,000–$115,000 USD.

Requirements

Strong hands-on HVAC maintenance, diagnostic, and repair experience, with the ability to explain troubleshooting processes to other technicians.
Patience and skill in teaching, providing clear and constructive feedback, and holding oneself and others accountable for quality work.
Strong customer service and communication skills, with a focus on quality workmanship and resolving problems.
Ability to collaborate with technicians, Service Managers, Dispatch, and installation teams.
Sound judgment, accountability, and a commitment to representing Seatown professionally.
Ability to understand and follow written and verbal instructions.
Valid driver's license with minimal driving infractions.
Successful completion of the required pre-employment background check and drug screening.

Responsibilities

Complete daily quality assurance calls to assess workmanship, improve service quality, and help prevent repeat visits and warranty calls.
Verify that technicians perform thorough, consistent HVAC tune-ups and professional cleanings.
Coach maintenance technicians in the field, including working alongside them on warranty calls, and support the installation department when needed.
Diagnose, repair, and document heating and cooling system problems, including installation and service issues.
Meet weekly with Service Managers to review warranty trends, identify training needs, and participate in technician training and accountability meetings.
Lead pre-season tune-up training ahead of membership service campaigns and develop action plans to address recurring field issues.
Coordinate with Dispatch to resolve warranty concerns following recent service visits and ensure customers receive clear communication and follow-through.
Keep tools and equipment in safe working condition, order repair parts and supplies, and maintain accurate service records and warranty documentation.
Participate in the year-round on-call rotation; during assigned one-week shifts, answer after-hours calls from field technicians and the answering service.