HVAC Field Service Supervisor

ARS-Rescue Rooter • Cleveland, OH

3d • $30 - $40

About The Position

ARS-Rescue Rooter is seeking an experienced HVAC Field Service Supervisor to lead and support service technicians in the field. The role oversees daily operations, ensures high-quality workmanship, promotes team performance, and delivers an exceptional customer experience. It offers the opportunity to contribute directly to team success and operational performance, with potential for leadership growth.

Requirements

• At least 2 years of HVAC field leadership or supervisor experience.
• At least 5 years of residential HVAC service technician, HVAC technician, HVAC repair technician, heating and air conditioning technician, or residential service technician experience.
• Strong knowledge of residential HVAC service, maintenance, and repair.
• Proven ability to lead teams, improve performance, and manage day-to-day operations.
• Strong troubleshooting and technical skills.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment.
• Computer proficiency; Microsoft Office preferred.
• Valid driver’s license with a clean driving record.
• Must pass a background check and drug screening.

Nice To Haves

• Microsoft Office proficiency.

Responsibilities

• Lead, coach, and develop service technicians, including hiring, training, scheduling, and performance management.
• Supervise daily field operations to ensure jobs are completed efficiently and to company standards.
• Assist technicians with diagnostics, troubleshooting, and technical support in the field and remotely.
• Monitor and improve team productivity, work quality, and customer satisfaction.
• Resolve customer concerns and ensure a positive service experience.
• Review and audit work orders, service reports, and payroll for accuracy.
• Conduct job site visits, vehicle inspections, and equipment audits.
• Ensure proper use and maintenance of tools, materials, and company assets.
• Coordinate with dispatch to optimize scheduling and job assignments.
• Maintain compliance with safety standards, company policies, and local codes.

Benefits

• Take-home vehicle and fuel card.
• Insurance available after 31 days, with low-cost plans available.
• Dental and vision coverage.
• HSA/FSA.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company-paid life insurance.
• Ongoing HVAC training and career advancement opportunities.
• Leadership support and a team environment.
• Weekly direct deposit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed