Field Service Supervisor (Commercial HVAC)

Crete United•Omaha, NE

19h

About The Position

The Field Service Supervisor leads and supports technicians servicing commercial HVAC systems in the Davenport, Iowa area. This full-time role coordinates daily service calls, schedules, preventive maintenance, emergency repairs, and customer requests, while providing technical guidance on complex HVAC issues. The supervisor oversees work on rooftop units, chillers, boilers, air handlers, HVAC controls, and building automation systems, and ensures service is completed safely, efficiently, on schedule, and according to company quality standards. The role manages preventive maintenance programs, reviews service tickets and work orders, monitors labor costs and productivity, coordinates parts and equipment, and communicates with commercial customers and property teams. It also includes training and mentoring technicians, supporting service-quality and efficiency improvements, and assisting with after-hours emergency coordination and an on-call rotation. The position is based in Davenport, Iowa; relocation assistance of up to $10,000 is offered to the right candidate. The candidate must be willing to obtain an Iowa Journeyman's license.

Requirements

High school diploma or GED required; HVAC technical training preferred.
Minimum of 5 years of commercial HVAC experience.
Strong knowledge of commercial HVAC systems, troubleshooting, repairs, and preventive maintenance.
Experience with rooftop units, chillers, boilers, air handlers, HVAC controls, and building automation systems.
Ability to read mechanical drawings, wiring diagrams, and equipment specifications.
Knowledge of safety standards, mechanical codes, and refrigerant handling requirements.
EPA Section 608 certification required for applicable refrigerant work.
Valid driver's license and acceptable driving record.
Strong leadership, communication, organization, and problem-solving skills.
Ability to manage multiple priorities and maintain positive customer relationships.
Proficiency with service management software, electronic work orders, and scheduling tools.
Ability to travel between commercial properties and participate in on-call support as needed.
Must be willing to obtain an Iowa Journeyman's license.

Nice To Haves

HVAC technical training.
Supervisory experience.
EPA Section 608 Universal certification.

Responsibilities

Supervise, lead, and support field service technicians working on commercial HVAC systems.
Coordinate daily service calls, technician schedules, preventive maintenance, emergency repairs, and customer requests.
Oversee troubleshooting, maintenance, and repairs of commercial HVAC equipment, including rooftop units, chillers, boilers, air handlers, and controls.
Ensure work is completed safely, efficiently, on schedule, and according to company quality standards.
Manage preventive maintenance programs for commercial buildings and properties.
Provide technical support and guidance to technicians diagnosing complex HVAC issues.
Review service tickets, work orders, repair estimates, and technician reports for accuracy.
Monitor labor costs, productivity, material usage, and service department performance.
Communicate with property managers, building engineers, and commercial customers regarding service needs and repairs.
Coordinate parts, materials, and equipment to complete service work efficiently.
Ensure compliance with OSHA standards, applicable codes, and company safety policies.
Train and mentor technicians while maintaining high service quality and customer satisfaction.
Identify opportunities to improve efficiency, reduce callbacks, and grow service agreements.
Assist with after-hours emergency service coordination as needed.
Participate in on-call support as needed.