Field Service Supervisor (Commercial HVAC)

Crete United•Springfield, IL

14h•Onsite

About The Position

The Field Service Supervisor leads and supports field service technicians working on commercial HVAC systems in the Davenport, Iowa area. The supervisor coordinates service calls, schedules, preventive maintenance, emergency repairs, and customer requests, while providing technical guidance and overseeing the quality, safety, and timely completion of service work. The role includes managing preventive maintenance programs, reviewing service documentation and estimates, monitoring costs and productivity, coordinating materials, and communicating with commercial customers and property representatives. The position also involves training and mentoring technicians, improving service efficiency and customer satisfaction, and assisting with after-hours emergency coordination as needed. Relocation to the Davenport area is expected; relocation assistance of up to $10,000 may be offered to the right candidate.

Requirements

High school diploma or GED required; HVAC technical training preferred.
Minimum of 5 years of commercial HVAC experience; supervisory experience preferred.
Strong knowledge of commercial HVAC systems, troubleshooting, repairs, and preventive maintenance.
Experience with rooftop units, chillers, boilers, air handlers, HVAC controls, and building automation systems.
Ability to read mechanical drawings, wiring diagrams, and equipment specifications.
Knowledge of safety standards, mechanical codes, and refrigerant handling requirements.
EPA Section 608 certification required for applicable refrigerant work; Universal certification preferred.
Valid driver's license and acceptable driving record.
Strong leadership, communication, organization, and problem-solving skills.
Ability to manage multiple priorities and maintain positive customer relationships.
Proficiency with service management software, electronic work orders, and scheduling tools.
Ability to travel between commercial properties and participate in on-call support as needed.
Must be willing to obtain an Iowa Journeyman's license.

Nice To Haves

HVAC technical training.
Supervisory experience.
EPA Section 608 Universal certification.

Responsibilities

Supervise, lead, and support field service technicians working on commercial HVAC systems.
Coordinate daily service calls, technician schedules, preventive maintenance, emergency repairs, and customer requests.
Oversee troubleshooting, maintenance, and repairs of commercial HVAC equipment, including rooftop units, chillers, boilers, air handlers, and controls.
Ensure work is completed safely, efficiently, on schedule, and according to company quality standards.
Manage preventive maintenance programs for commercial buildings and properties.
Provide technical support and guidance to technicians diagnosing complex HVAC issues.
Review service tickets, work orders, repair estimates, and technician reports for accuracy.
Monitor labor costs, productivity, material usage, and service department performance.
Communicate with property managers, building engineers, and commercial customers regarding service needs and repairs.
Coordinate parts, materials, and equipment to complete service work efficiently.
Ensure compliance with OSHA standards, applicable codes, and company safety policies.
Train and mentor technicians while maintaining high service quality and customer satisfaction.
Identify opportunities to improve efficiency, reduce callbacks, and grow service agreements.
Assist with after-hours emergency service coordination as needed.

Benefits

Competitive, experience-based pay, up to $60 per hour depending on experience.
Year-round work and job stability.
Vacation, sick leave, and PTO.
Medical, dental, and vision coverage.
401(k) with company match.
Short-term and long-term disability coverage.
Company vehicle with fuel card.
Paid training and certification opportunities.
Overtime pay.
Relocation assistance of up to $10,000, or the option to commute locally to Davenport, Iowa.