Field Service Supervisor (Commercial HVAC)

Crete United•Indianapolis, IN

17h

About The Position

The Field Service Supervisor leads and supports technicians servicing commercial HVAC systems in the Davenport, Iowa area. This role coordinates daily service calls, schedules, preventive maintenance, emergency repairs, and customer requests, and provides technical guidance on complex HVAC issues. The supervisor oversees work on commercial equipment such as rooftop units, chillers, boilers, air handlers, HVAC controls, and building automation systems, ensuring work meets safety, schedule, efficiency, and quality expectations. The position also manages preventive maintenance programs, reviews service documentation and estimates, monitors labor costs and productivity, coordinates parts and equipment, and communicates with commercial customers and property personnel. The supervisor trains and mentors technicians, supports service quality and customer satisfaction, helps improve efficiency and service agreements, and assists with after-hours emergency coordination and on-call support. The role is full-time, with overtime available, and requires relocation to or local commuting to Davenport, Iowa. Relocation assistance of up to $10,000 may be available for the right candidate.

Requirements

High school diploma or GED required.
Minimum of 5 years of commercial HVAC experience.
Strong knowledge of commercial HVAC systems, troubleshooting, repairs, and preventive maintenance.
Experience with rooftop units, chillers, boilers, air handlers, HVAC controls, and building automation systems.
Ability to read mechanical drawings, wiring diagrams, and equipment specifications.
Knowledge of safety standards, mechanical codes, and refrigerant handling requirements.
EPA Section 608 certification required for applicable refrigerant work.
Valid driver's license and acceptable driving record.
Strong leadership, communication, organization, and problem-solving skills.
Ability to manage multiple priorities and maintain positive customer relationships.
Proficiency with service management software, electronic work orders, and scheduling tools.
Ability to travel between commercial properties and participate in on-call support as needed.
Must be willing to obtain an Iowa Journeyman's license.

Nice To Haves

HVAC technical training.
Supervisory experience.
EPA Section 608 Universal certification.

Responsibilities

Supervise, lead, and support field service technicians working on commercial HVAC systems.
Coordinate daily service calls, technician schedules, preventive maintenance, emergency repairs, and customer requests.
Oversee troubleshooting, maintenance, and repairs of commercial HVAC equipment, including rooftop units, chillers, boilers, air handlers, and controls.
Ensure work is completed safely, efficiently, on schedule, and according to company quality standards.
Manage preventive maintenance programs for commercial buildings and properties.
Provide technical support and guidance to technicians diagnosing complex HVAC issues.
Review service tickets, work orders, repair estimates, and technician reports for accuracy.
Monitor labor costs, productivity, material usage, and service department performance.
Communicate with property managers, building engineers, and commercial customers regarding service needs and repairs.
Coordinate parts, materials, and equipment to complete service work efficiently.
Ensure compliance with OSHA standards, applicable codes, and company safety policies.
Train and mentor technicians while maintaining high service quality and customer satisfaction.
Identify opportunities to improve efficiency, reduce callbacks, and grow service agreements.
Assist with after-hours emergency service coordination as needed.