Residential HVAC Service Manager

Clarion Home Services Grp.•Jackson, WI

1h•$80,000 - $100,000•Onsite

About The Position

Mr. Holland’s Home Services, a brand of Clarion Home Services Group, is hiring an HVAC Service Manager to lead residential HVAC service operations in Jackson, Wisconsin, and the surrounding area. The position is on-site and field-based, with daily travel to residential and commercial job sites throughout the local branch’s service region. The manager leads and mentors HVAC service technicians, coaches them in the field, oversees scheduling and dispatch, provides technical escalation support, manages resources, and enforces safety and compliance standards. This is a full-time, salaried exempt role with a variable schedule of up to 40 hours per week. Daily start and end times vary with project demands, and a minimum number of weekly hours is not guaranteed. Occasional overtime, weekend shifts, and after-hours work may be required. The posted base pay range is $80,000–$100,000 per year, with an additional performance-based bonus tied to the financial success of the HVAC department. The company describes a people-first culture focused on safety, employee development, community engagement, and career growth. Benefits include medical, dental, and vision coverage, HSA and FSA options, a 401(k) with company matching and immediate vesting, company-paid disability and basic life insurance, paid time off and holidays, tuition reimbursement, professional development assistance, and an Employee Assistance Program. The role requires working in unconditioned spaces with extreme seasonal temperatures and navigating residential areas such as basements, crawlspaces, attics, and utility closets. Applicants must be able to complete a drug screen and background check.

Requirements

At least 5 years of hands-on HVAC experience is preferred.
Demonstrated experience supervising or leading HVAC service teams.
Excellent communication skills.
Ability to train technicians on value-adding techniques that increase the team's average ticket price.
Commitment to integrity and continuous improvement.
Ability to successfully complete a drug screen and background check.
Ability to work in unconditioned spaces subject to extreme seasonal temperatures.
Ability to safely navigate residential spaces, including basements, crawlspaces, attics, and utility closets.
Ability to occasionally lift, carry, or move tools, equipment, or parts weighing up to 50 pounds.
Ability to frequently bend, kneel, crouch, reach, climb ladders, and stand or walk for extended periods.

Nice To Haves

At least 5 years of hands-on HVAC experience.

Responsibilities

Manage, guide, train, and support a team of HVAC service technicians.
Coach technicians in the field on technical troubleshooting and proper turnover processes.
Oversee daily scheduling, dispatching, and service call monitoring to improve field efficiency and meet customer service agreements.
Provide technical escalation support for complex residential HVAC issues.
Monitor inventory, equipment, and company resources to improve efficiency and minimize technician downtime.
Enforce industry regulations, company policies, and safety standards.

Benefits

Medical, dental, and vision plans.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
401(k) plan with 100% immediate vesting and company matching of up to 4%.
Company-paid short-term disability and long-term disability insurance.
Company-paid basic life insurance for the employee and qualifying spouse and children.
Paid time off, 6 paid holidays, and up to 3 floating holidays.
Tuition reimbursement.
Professional development assistance and training through the Interplay Learning Management System.
Employee Assistance Program (EAP).
Opportunities for regional growth and advancement.
Regular team events and community engagement.
Performance-based bonus tied to the financial success of the HVAC department.