HVAC Residential Sales & Service Manager

Fidelity Building Services Group•Triadelphia, WV

22h

About The Position

H. E. Neumann is seeking an experienced HVAC Residential Sales & Service Manager to develop customer relationships, identify residential comfort needs, and recommend customized HVAC solutions that deliver long-term value and customer satisfaction. The role leads customers through the full sales process, from initial consultation through project completion, and provides leadership and coordination for field employees responsible for HVAC installations, preventative maintenance, and service. The manager consults with prospective and existing customers, evaluates systems, recommends equipment, presents proposals, sells HVAC systems and replacement projects, and promotes preventative maintenance agreements. They follow up on leads and proposals, maintain communication throughout sales and installation, and conduct post-sale follow-ups to confirm project scope and customer satisfaction. The role also coordinates approximately 2–6 field employees, working with them to schedule and complete projects efficiently, and stays current on residential HVAC products, equipment, installation practices, and cost-effective solutions. H.E. Neumann Company (H.E. Neumann Co.), A Fidelity Company, is a full-service mechanical contracting firm serving commercial and industrial markets in West Virginia, Eastern Ohio, and Western Pennsylvania. Its areas of work include HVAC/mechanical projects, retrofits, building automation and controls, service, and maintenance programs.

Requirements

High school diploma or equivalent required.
At least five years of experience in residential HVAC outside sales.
Strong knowledge of residential HVAC systems, equipment, applications, and installation practices.
Demonstrated ability to develop customer relationships, generate sales opportunities, and close business.
Understanding of residential HVAC installation methods and cost-effective project solutions.
Valid driver's license with an acceptable motor vehicle record.
Ability to successfully complete pre-employment background and drug screenings.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong customer relationship, communication, sales, organization, time management, leadership, teamwork, problem-solving, accountability, and adaptability skills.

Nice To Haves

College degree preferred.
Experience with COINS or similar business management software preferred.

Responsibilities

Consult with prospective and existing customers to understand HVAC and home comfort needs and recommend customized solutions.
Lead residential HVAC sales, including customer consultations, system evaluations, equipment recommendations, and proposal presentations.
Promote and sell HVAC systems, replacement projects, and preventative maintenance agreements.
Build and maintain customer relationships through knowledgeable recommendations, responsive communication, and customer service.
Follow up on sales proposals, estimates, and incoming leads to answer questions and close sales opportunities.
Communicate with customers throughout the sales and installation process to ensure expectations are met.
Conduct post-sale follow-ups to confirm projects meet the agreed scope and customers are satisfied.
Coordinate and oversee approximately 2–6 field employees performing HVAC installations, preventative maintenance, and service work.
Work with field personnel to schedule, execute, and complete projects efficiently.
Stay current on residential HVAC products, equipment, installation practices, and cost-effective solutions.