HVAC Service Director
About The Position
Fix-It 24/7 is seeking an experienced HVAC Service Director to lead its HVAC Service Department. This executive leadership role focuses on driving operational excellence, revenue growth, and team performance. The ideal candidate is a proven leader who can build winning teams, develop people, create accountability, and achieve measurable business results. The HVAC Service Director will be responsible for the overall leadership, performance, and profitability of the HVAC Service Department, overseeing service managers, technicians, and sales performance while ensuring exceptional customer experiences and operational efficiency. This role involves working closely with executive leadership to establish goals, drive key initiatives, and develop a world-class service organization.
Requirements
- 5+ years of leadership experience within HVAC, plumbing, electrical, or home service industries
- Proven history of leading teams and delivering revenue growth
- Strong understanding of service operations and performance management
- Experience managing KPIs, budgets, forecasting, and departmental performance
- Exceptional leadership, communication, and coaching abilities
Nice To Haves
- HVAC service management or director-level experience
- ServiceTitan experience
- Knowledge of residential HVAC systems and service operations
- Experience leading teams of 15+ field employees
Responsibilities
- Lead, mentor, and develop HVAC service managers, field supervisors, and technicians
- Build a culture of accountability, professionalism, and continuous improvement
- Recruit, train, and retain top-performing HVAC talent
- Conduct regular coaching sessions, ride-alongs, and performance reviews
- Drive department revenue growth, profitability, and overall business performance
- Improve close rates, average tickets, membership sales, and service conversion metrics
- Monitor departmental KPIs and implement strategies to achieve or exceed targets
- Identify growth opportunities and execute initiatives that increase market share
- Ensure consistent execution of service processes and customer experience standards
- Partner with dispatch, customer service, and operations teams to maximize efficiency
- Analyze reporting and performance data to identify trends and opportunities
- Maintain high standards for safety, compliance, and quality workmanship
- Champion a customer-first culture throughout the organization
- Resolve escalated customer concerns when necessary
- Ensure technicians provide ethical recommendations and outstanding service
Benefits
- $100,000 - $120,000 base salary
- Aggressive performance bonus opportunity
- Company vehicle and fuel card
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off and Holidays
- Company-provided technology and tools
- Ongoing leadership development and training
- Significant advancement opportunities within a rapidly growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
