HVAC Selling Technician
About The Position
Whipple Service Champions provides residential HVAC and home comfort solutions in Utah. The HVAC Selling Technician is both a technical expert and a customer-facing advisor, diagnosing, servicing, and repairing HVAC systems while recommending replacement options, upgrades, and comfort solutions tailored to homeowners’ needs. The role combines hands-on technical service with consultative sales. The technician assesses HVAC systems and household comfort needs, explains product options and financing, prepares proposals, and guides customers through decisions. The position also involves maintaining customer relationships, tracking activity in CRM software, following up with prospective customers, and coordinating with installation and service teams to support project execution.
Requirements
- 2–5+ years of residential HVAC service and/or sales experience.
- Proven ability to diagnose and repair HVAC systems.
- Excellent communication, interpersonal, and presentation skills.
- Strong customer service orientation and ability to build trust and rapport.
- Technical aptitude and willingness to learn complex product information.
- Valid driver’s license.
- Ability to handle physical workload, including lifting 50 pounds.
Responsibilities
- Diagnose, service, and repair refrigeration and air conditioning equipment.
- Use effective problem-solving skills.
- Participate in manufacturer and safety training and follow safety policies.
- Conduct in-home assessments of HVAC systems and comfort needs.
- Educate homeowners about furnaces, air conditioners, heat pumps, and indoor air quality systems.
- Present product benefits, financing options, and installation timelines.
- Prepare accurate proposals and guide customers through decisions.
- Build and maintain customer relationships throughout the service and sales process.
- Track activities and progress using CRM software.
- Generate leads through service calls, referrals, and company-provided resources.
- Follow up with potential customers in a timely and professional manner.
- Coordinate with installation and service teams to support seamless project execution.
- Share customer insights with management to improve service and sales strategies.
Benefits
- Medical, dental, and vision insurance for employees
- Year-round vacation opportunities
- Tool and boot allowance
- 401(k) with company match up to 4%
- Basic and optional life insurance
- Paid time off and holidays
- Paid training
- Company-supplied tablets
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
