HVAC Sales Manager

Polestar Plumbing Heating & Cooling•Lenexa, KS

12d•Onsite

About The Position

Polestar Plumbing, Heating & Cooling is growing fast, and we're looking for a performance-minded HVAC Sales Manager to lead, coach, and drive growth within our HVAC Sales and Service teams. We're looking for a strong sales leader who knows how to develop people, maximize revenue opportunities, improve sales performance, and build a high-performing team. If you excel at coaching, analyzing KPIs, driving revenue, and delivering an exceptional customer experience, this role is built for you.

Requirements

Proven experience leading and developing sales teams, preferably within residential HVAC, plumbing, or another home services environment but not required.
A strong track record of driving revenue growth, improving sales performance, and achieving measurable results.
Ability to analyze sales data, interpret KPIs, identify performance gaps, and develop strategies to improve results.
Excellent coaching, communication, and leadership skills, with the ability to motivate teams and hold individuals accountable.
Experience training teams in consultative selling, objection handling, closing techniques, and customer relationship development.
Strong understanding of sales metrics such as average ticket, close rate, revenue per technician, and membership conversions.
Operational mindset with an understanding of efficiency, profitability, process compliance, and customer care.
Ability to balance sales growth with a customer-first approach, ensuring recommendations are focused on customer needs.
Ability to excel in a fast-paced, growing service company and adapt sales strategies to meet evolving business goals.

Responsibilities

Lead, coach, and develop HVAC sales and service technicians to drive performance, increase revenue, and consistently achieve daily, weekly, and monthly sales goals.
Own and improve team performance across key sales and operational metrics, including: Revenue per Technician / per Day, Average Ticket & Close Rate, Membership Conversions & Renewals, Sales Conversion & Revenue Growth, Recall Percentage, Customer Satisfaction / Google Reviews.
Conduct daily huddles, ride-alongs, one-on-one coaching, and performance reviews focused on sales techniques, customer communication, and revenue growth.
Develop and implement sales strategies that maximize opportunities on every service call while maintaining trust, transparency, and an exceptional customer experience.
Coach technicians on presenting solutions, overcoming customer objections, building value, and increasing average ticket size through service-based selling.
Monitor sales performance, identify trends and opportunities, and use data-driven insights to improve close rates, revenue per technician, and overall profitability.
Ensure technicians follow Polestar's sales processes, pricing strategies, customer service standards, and safety protocols.
Partner with dispatch and operations leadership to optimize capacity, call flow, job accuracy, and revenue opportunities.
Collaborate with leadership to establish monthly sales targets, monitor KPIs, and implement accountability and performance improvement plans.
Drive membership sales, customer retention, and recurring revenue through effective coaching, training, and team engagement.
Ensure ongoing training in technical diagnostics, sales presentation, customer experience, and consultative selling.
Foster a positive, competitive, and accountable team culture focused on personal development, sales growth, and customer satisfaction.