HVAC/R Technical Service Advisor

GE Mechanical • Pennington, NJ

4d • $80,000 - $90,000 • Onsite

About The Position

G.E. Mechanical, LLC is a full-service mechanical contractor founded in 1984. With over 40 years of experience, they specialize in HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, and Septic Pumping and Lift Stations. They serve a diverse clientele including building owners, contractors, industrial facilities, commercial enterprises, municipal entities, and property managers across New Jersey, Eastern Pennsylvania, and Northern Delaware. In addition to emergency services, they offer Design and Build Services, Construction Management, and Preventative/Reactive/Predictive Maintenance Programs. The Technical Service Advisor role is crucial for ensuring G.E. Mechanical's quality standards are met by reviewing completed field work, providing technical guidance, and confirming ticket completeness. This position bridges the gap between field work and customer invoicing, ensuring quality and accuracy.

Requirements

• High School diploma or GED
• Five (5) years' experience in mechanical service, mechanical field estimating, or related field OR Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations

Nice To Haves

• HVACR Mechanical Technical Expertise
• Field estimating experience
• Ability to multitask in a fast-paced environment
• Verbal & written communication skills
• Attention to detail and organization
• Proficiency in Microsoft Word, Excel, & Outlook

Responsibilities

• Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
• Correspond with technicians to clarify any technical information
• Report quality issues or concerns to management, work through resolutions when applicable/directed
• Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals
• Extract pull-through work from service calls and preventative maintenance visits
• Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
• Develop meaningful relationships with customers to encourage trust and loyalty
• Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
• Follow up with customers on quoted work and coordinate with service team if approved
• Stay current with changing industry standards
• Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
• Work with management to meet company goals and deliverables

Benefits

• Competitive Salary
• Company paid vacation and holidays
• Company health care, vision, & dental benefits
• 401k plan with Company match
• Company paid life insurance
• Education and training provided with monetary incentives available for education courses completed
• Eligible for performance and company-based bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED