About The Position

Southern Home Services, through its Five Star Heating & Cooling business, is hiring an HVAC Professional Service Technician to service, maintain, and repair heating, ventilation, and air conditioning systems in residential and commercial settings. The role includes diagnosing system issues, performing routine and emergency repairs, and ensuring systems operate efficiently and safely. Technicians explain problems and solutions to customers, follow safety regulations, maintain a clean and organized work environment, conduct inspections and adjustments, and keep detailed records of service performed. The technician cleans, adjusts, and repairs HVAC systems and provides professional recommendations to customers. The job includes work in indoor and outdoor environments, including attics and crawlspaces, and requires regular exposure to extreme temperatures and adverse weather conditions. This is a non-exempt position. Southern Home Services states that it will make reasonable accommodations to allow employees to perform the essential functions of the job.

Requirements

  • 3–5+ years of HVAC experience, preferably focused on residential markets.
  • North Carolina State License is required.
  • H3-I (Heating Group 3-Class I) or H3-II (Heating Group 3-Class II) license is required.
  • EPA Certification is required.
  • Valid driver’s license and clean driving record.
  • Strong troubleshooting and critical-thinking skills for resolving complex HVAC issues.
  • Positive attitude and strong commitment to high-quality workmanship.
  • Exceptional customer service skills and ability to address diverse client needs.
  • Ability to interact professionally with individuals at all organizational levels.
  • Flexible, innovative team player who can thrive in dynamic environments and adapt to new challenges.
  • Ability to lift 50 pounds regularly and up to 100 pounds occasionally; climb ladders; access attics and crawlspaces; navigate tight spaces; drive; push, carry, and pull; use hand tools; perform fine detail work; stand, walk, sit, talk, hear, handle or feel objects or controls, reach, stoop, kneel, bend, and crouch.
  • Ability to work indoors and outdoors, including in attics and crawlspaces, with regular exposure to extreme heat or cold and adverse weather such as wind, rain, ice, or snow.

Nice To Haves

  • Experience focused on residential HVAC markets.

Responsibilities

  • Clean, adjust, and repair HVAC systems, including air handling units, ductwork, vents, and condensation drainage.
  • Diagnose and perform service work on HVAC systems in residential settings to ensure optimal performance.
  • Provide expert HVAC solutions to customers, address their needs, and offer professional recommendations.
  • Perform service, maintenance, repairs, inspections, adjustments, and upgrades as needed.
  • Explain system problems and solutions to customers, follow safety regulations, maintain a clean and organized work environment, and keep detailed service records.
  • Perform additional duties as assigned.

Benefits

  • Flexible schedules
  • Professional and on-the-job training
  • Growth plans
  • Reliable, year-round work
  • Pay incentives for quality work
  • Weekly paychecks
  • Paid time off
  • Paid holidays
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Company-matched 401(k)
  • Company-provided vehicle
  • Employee discounts
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