About The Position

Southern Home Services is seeking an HVAC Professional Service Technician for Five Star Heating & Cooling. The technician services, maintains, and repairs heating, ventilation, and air conditioning systems in residential and commercial settings. The work includes diagnosing system issues, performing routine and emergency repairs, and ensuring systems operate efficiently and safely. Technicians explain problems and solutions to customers, follow safety regulations, keep work areas clean and organized, and may conduct inspections, adjustments, and upgrades while maintaining detailed service records. The technician cleans, adjusts, and repairs HVAC systems and provides residential customers with service and professional recommendations. The role requires regular exposure to indoor and outdoor environments, including attics and crawlspaces, and to extreme temperatures and adverse weather. Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job. This is a non-exempt position.

Requirements

  • 3–5+ years of HVAC experience, preferably focused on residential markets.
  • The posting lists a North Carolina State License as required: H3-I (Heating Group 3-Class I) or H3-II (Heating Group 3-Class II).
  • EPA Certification.
  • Valid driver’s license and clean driving record.
  • Strong troubleshooting and critical-thinking skills for resolving complex HVAC issues.
  • Positive attitude and commitment to high-quality workmanship.
  • Exceptional customer service and ability to address diverse client needs.
  • Ability to interact professionally with individuals at all organizational levels.
  • Flexible, innovative team player who adapts to dynamic environments and new challenges.
  • Ability to lift 50 pounds regularly and up to 100 pounds occasionally.
  • Ability to climb ladders, access attics, navigate tight spaces and crawlspaces, drive, push, carry, pull, use hand tools, and perform fine-detail work.
  • Ability to stand, walk, sit, talk, hear, handle or feel objects or controls, reach with hands and arms, and regularly stoop, kneel, bend, and crouch.
  • Ability to work indoors and outdoors, including in extreme heat or cold and adverse weather conditions such as wind, rain, ice, or snow.

Responsibilities

  • Clean, adjust, and repair HVAC systems, including air handling units, ductwork, vents, and condensation drainage.
  • Diagnose and perform service work on HVAC systems in residential settings to ensure optimal performance.
  • Provide customers with HVAC solutions, address their needs, and offer professional recommendations.
  • Maintain, repair, and inspect HVAC systems, and ensure they operate efficiently and safely.
  • Explain problems and solutions to customers and maintain detailed records of service performed.
  • Follow safety regulations and maintain a clean and organized work environment.
  • Perform additional duties as assigned.

Benefits

  • Reliable, year-round work
  • Generous pay incentives for quality work
  • Weekly paychecks
  • Paid time off and paid holidays
  • Comprehensive medical, dental, and vision benefits
  • Company-matched 401(k)
  • Company-provided vehicle
  • Employee discounts
  • Flexible schedules
  • Professional and on-the-job training
  • Growth plans
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