HVAC Operations Manager

Nextech • Southfield, MI

26d

About The Position

The HVAC/R Service Operations Manager oversees the service department’s operations and HVAC Technicians. The role works directly with the team to support staff and organize, direct, coordinate, and control service activities to deliver outstanding customer service and build brand recognition. This position is important to developing the operations team and maintaining the quality of customer support. The manager communicates job-related information clearly and accurately, follows applicable work instructions and safety procedures, and completes required documentation. The role is responsible for the financial performance of operations, service agreements, team development, performance goals, and quality assurance.

Requirements

• At least 7 years of management experience for an HVAC contracting business or building-related services company.
• HVAC/R technical background.
• Understanding of quality-management principles, including effective communication.
• Experience with management and conflict resolution.
• Strong organizational skills and the ability to manage multiple tasks, prioritize, and meet deadlines.
• Ability to adapt to a fast-paced environment and deadlines.
• Excellent written and oral interpersonal and communication skills.
• Advanced Microsoft Office and computer literacy.
• Effective spoken and written English communication, including conveying information clearly, understanding and responding to questions and instructions, and reading, interpreting, and preparing job-related documents.

Responsibilities

• Oversee service department operations and HVAC Technicians, supporting staff and coordinating service activities.
• Manage the full financial performance of operations.
• Review company reports, including PMs, CINB, SLA, and P&L, and share relevant information with the team.
• Handle customer escalation calls and provide solutions.
• Ensure company goals are met monthly, quarterly, and yearly.
• Manage Service-Level Agreements (SLAs) with current and new clients.
• Recruit, hire, and develop the service operations team.
• Develop a training plan for the service support team.
• Deliver goals and metrics for the assigned group.
• Evaluate employees and conduct annual reviews.
• Identify and communicate opportunities for improvement.
• Perform quality assurance on work completed at customer facilities.
• Cover for next-level managers when they are absent.
• Create, communicate, and send a weekly activity schedule to the VP of Operations.
• Communicate job-related information clearly and accurately with customers, colleagues, and others as needed.
• Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

• Health insurance options, including a free employee-only option.
• Dental, vision, accident, critical illness, disability, and supplemental life insurance options.
• Free life insurance equal to the employee’s annualized pay rate.
• 401(k) with a 50% match up to the first 5% of employee contributions.
• 7 paid holidays.
• 2 paid personal days.
• 10 paid vacation days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed