Service Supervisor

Aquarius Water Conditioni•De Pere, WI

83d•Hybrid

About The Position

This role is for a leader who loves developing people, solving problems on the fly, and building a team that customers rave about. As the HVAC Field Supervisor – Service, you will be the go-to coach, motivator, and technical support for HVAC Service Technicians, helping them grow their skills, hit goals, and deliver five-star service every day. You will split your time between the field and the office, supporting operations across De Pere and Appleton, while building a culture of accountability, positivity, and pride in workmanship. The company's core values are Uncompromised Customer Service, Unwavering Accountability, A Contagious Positive Culture, and Collaboration That Wins. Their core focus is earning the right to be recommended.

Requirements

2+ years in a leadership or supervisory role (field service or technical operations preferred), or 4+ years of HVAC Service Management experience, including scheduling, training, performance reviews, and escalation resolution.
Proficiency with computers, iPads, and smartphones.
Strong presentation and public-speaking skills.
Ability to apply sound business judgment.
Must maintain a professional appearance (company uniform).
Valid Driver’s License (required).
All applicable federal, state, and local licenses and certifications.

Nice To Haves

HVAC industry experience strongly preferred.
Nexstar Service System Certification a plus.

Responsibilities

Lead, coach, and develop a high-performing team of HVAC Service Technicians.
Achieve team KPIs and performance metrics.
Ensure company standards, core values, and Nexstar processes are followed by all.
Conduct consistent 1:1s with Team Captains to discuss performance, opportunities, and goals.
Coach technicians on building rapport and presenting the right solutions for customers.
Support and reinforce sales criteria to exceed revenue goals.
Review option sheets and referrals to ensure expectations are met.
Keep callbacks to a minimum through ride-alongs, training, and real-time coaching (about 25% of your time).
Integrate Nexstar service processes into daily field operations.
Assist with scheduling to meet customer demand and seasonal peaks.
Ensure staffing levels meet demand while staying on budget.
Promote safe work practices and ensure compliance with all codes and regulations.
Serve as technical backup and problem-solver when your team needs support.
Partner with field trainers to deliver consistent, high-quality technical training.
Recruit, interview, hire, and onboard new technicians.
Build strong relationships with your team based on trust, empathy, and accountability.
Travel between Wisconsin and Minnesota locations as needed to support alignment and growth.