HVAC Commercial Service Technician I

Service Experts•Charleston, SC

20d•Onsite

About The Position

Under general supervision, the HVAC Commercial Service Technician I performs diagnostic, service, and maintenance work on commercial rooftop HVAC equipment and accessories. The technician communicates with commercial customers to answer questions, resolve problems, and ensure customer satisfaction, working under the direction of the Field Supervisor or Manager. The role includes diagnosing and servicing commercial heating, air conditioning, boilers and associated equipment, ventilation, and refrigeration equipment; inspecting and maintaining equipment; transporting parts and equipment; documenting customer calls and communicating status to dispatch; and providing professional customer service. The technician also maintains company vehicles, tools, and stock, promotes products and services, and may train other technicians as assigned. Flexible hours and on-call shifts may be required.

Requirements

High school diploma or GED, additional training, and 1–2+ years of HVAC experience with technical training certification required; the posting separately lists minimum experience as 0–2 years and minimum education as high school diploma/GED.
Possess all valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
Skill servicing commercial rooftop heating, air conditioning, boilers and associated equipment, ventilation equipment, and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on commercial HVAC equipment.
Ability to start up commercial systems and balance airflow with little or no supervision.
Ability to install a basic duct fitting.
Skill troubleshooting and repairing refrigeration systems, hot water systems, steam boiler systems, and related commercial equipment with little or no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand and walk; climb ladders and attic stairs; maneuver in attics, basements, and crawl spaces; and continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision for close, distance, and peripheral focus with normal depth perception.
Ability to lift and carry items weighing up to 50 pounds.

Responsibilities

Perform commercial rooftop HVAC service and maintenance calls under general supervision while following company and customer safety protocols.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service commercial heating, air conditioning, boilers and associated equipment, ventilation, refrigeration equipment, and accessories.
Inspect equipment to identify potential problems and prevent premature breakdowns or callbacks.
Perform routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Provide excellent customer service and sustain high levels of customer satisfaction.
Promote products and services to customers and report replacement-product sales leads to the Lead Coordinator.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Represent the company professionally, honestly, and ethically in business matters and activities.
Maintain vehicle stock, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Train other commercial service, maintenance, or installation technicians when assigned.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.

Benefits

Generous paid time off, including 24 paid days off in the first year and 29 paid days off after the second year.
Incentive and bonus opportunities, depending on position.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefits including legal advice, pet insurance, and health advocacy programs.
Career-growth and advancement opportunities.