HVAC Commercial Service Technician I

Service Experts Heating & Air Conditioning•Charleston, SC

19d•Onsite

About The Position

Under general supervision, the HVAC Commercial Service Technician I performs diagnostic, service, and maintenance work on commercial rooftop HVAC equipment and accessories. The technician communicates with commercial customers to answer questions, resolve problems, and ensure customer satisfaction, and works under the direction of the Field Supervisor or Manager. The position is based at 1952 Belgrade Ave, Charleston, SC 29407. The technician diagnoses and services commercial heating, air-conditioning, boiler, ventilation, and refrigeration equipment; inspects, cleans, and maintains equipment; and identifies potential problems to help prevent breakdowns and callbacks. The role also involves documenting service calls and completing paperwork, coordinating with dispatch, maintaining vehicle stock and company equipment, delivering and removing parts, promoting products and services, and providing professional customer service. The technician may train other commercial service, maintenance, or installation technicians as assigned. The position requires technical training and HVAC experience, relevant licenses or certifications, a valid driver’s license, and the ability to work flexible hours and on-call shifts as needed. Work can involve physically demanding activity and varied conditions, including climbing ladders and accessing attics, basements, and crawl spaces, working at heights or on slippery surfaces, and lifting up to 50 pounds. Service Experts describes opportunities for training, professional growth, advancement, and career development. The company offers incentive and bonus opportunities depending on position, paid time off, insurance and other benefits, company-provided devices and uniforms, a tool replacement program, an internal Training Academy, and a 401(k) plan with company matching.

Requirements

High school diploma or GED, additional training, and technical training certification.
The posting lists a desired requirement of 1–2+ years of HVAC experience and separately lists minimum experience as 0–2 years.
Possess valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
Skill servicing commercial rooftop heating, air-conditioning, boiler, ventilation, and associated equipment and accessories.
Mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on commercial HVAC equipment.
Ability to start up commercial systems and balance airflow with little or no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair refrigeration systems, hot-water systems, steam-boiler systems, and related commercial equipment with little or no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision for close, distance, and peripheral vision, with normal depth perception.
Ability to lift and carry items weighing up to 50 pounds.

Responsibilities

Perform commercial rooftop HVAC service and maintenance calls while following company and customer safety protocols.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service commercial heating, air-conditioning, boiler, ventilation, and refrigeration equipment and accessories.
Inspect equipment to identify potential problems and help prevent premature breakdowns and callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information on a handheld device and complete forms and paperwork neatly, accurately, and on time.
Communicate with dispatch while on duty to provide accurate status and availability information.
Deliver excellent customer service and promote products and services to customers.
Report replacement-product sales leads to the Lead Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Maintain vehicle stock, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically.
Train other commercial service, maintenance, or installation technicians when assigned.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on the position.
24 paid days off within the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, and uniform plan.
Tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.
Advancement and career-growth opportunities.