Human Services Supervisor 2

State of Oregon•The Dalles, OR

15h•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Are you a visionary leader who excels in fostering equity and inclusion? Would you like to be a part of a team that is shaping the wellbeing and serving Oregonians? If your answer is yes, we invite you to explore the Human Services Supervisor 2 position where your leadership skills may inspire and empower others. Oregon Eligibility Partnership (OEP) provides direction and resources to everyone working to determine eligibility for Oregonians applying for and receiving medical, food, cash and childcare benefits through the ONE eligibility system. Learn more here . As a Human Services Supervisor 2 you will: Provide leadership and support for diversified eligibility and support staff at The Dalles ODHS office by supervising, hiring, engaging, empowering, aiding in professional development, coaching, supporting, promoting, monitoring performance and providing direction. Manage staff performance by establishing directions, goals and priorities for assigned team members in collaboration with OEP Central Operations, OEP Workflow Coordination and OEP leadership. Collaborate with other local supervisors and managers from agencies such as Child Welfare, Self Sufficiency, and Aging and People with Disabilities. Monitor and analyze local office effectiveness in policy implementation and application. Analyze, evaluate, and monitor operational effectiveness through reports gathered by reviews, routine monitoring and quality control data. Perform administrative functions to carry out objectives and goals of the department and implement the department's vision, leveraging local community resources and department staff and programs. Anticipate agency needs and direction. Articulate that vision with staff and the community to provide an environment for effective changes to occur. Facilitate changes in services, programs, community partnerships and use of department resources. Actively model our Equity North Star goals and the ODHS Core Values of Stewardship, Integrity, Respect, Responsibility, Service Equity, Innovation and Professionalism. Ensure staff have a clear understanding of these goals and values; hold self and staff accountable for instilling these values into everyday actions and behaviors.

Requirements

Four (4) years of lead work, supervision, or progressively related experience; OR One (1) year of related experience and a bachelor’s degree in a related field.
Experience managing relationships effectively, including communication, conflict resolution, teamwork, and leadership.
Experience using critical thinking skills to make quick decisions under pressure and time sensitive situations.
Pro-active visionary experience in driving change management within a fast- paced environment.
Experience promoting a culture of equitable treatment, belonging, and commitment to ODHS’ mission to actively foster an anti-racist workplace.
Experience using trauma-informed de-escalation tactics in response to time sensitive or tense situations to guide peaceful resolutions to disputes or perceived disputes.
Experience taking in large amounts of information, managing multiple initiatives, and meeting deadlines consistently to achieve desired outcomes.
A cover letter is required (2 page limit). Clearly describe how you meet the essential attributes listed above in your cover letter.
Your resume (optional) and cover letter (required) may be uploaded in the Resume/CV field on the online application.
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range if you are selected as a final candidate.
Please include detailed work history that includes the month/year start date and month/year end date for each role/job.
If applicable for college degrees, please clearly indicate if a degree has been completed when providing educational history (graduation dates are not required).
If you are selected as the final candidate and a degree is used to qualify you for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
Requires a valid driver's license or other acceptable method of transportation for routine travel.

Responsibilities

Provide leadership and support for diversified eligibility and support staff at The Dalles ODHS office by supervising, hiring, engaging, empowering, aiding in professional development, coaching, supporting, promoting, monitoring performance and providing direction.
Manage staff performance by establishing directions, goals and priorities for assigned team members in collaboration with OEP Central Operations, OEP Workflow Coordination and OEP leadership.
Collaborate with other local supervisors and managers from agencies such as Child Welfare, Self Sufficiency, and Aging and People with Disabilities.
Monitor and analyze local office effectiveness in policy implementation and application.
Analyze, evaluate, and monitor operational effectiveness through reports gathered by reviews, routine monitoring and quality control data.
Perform administrative functions to carry out objectives and goals of the department and implement the department's vision, leveraging local community resources and department staff and programs.
Anticipate agency needs and direction.
Articulate that vision with staff and the community to provide an environment for effective changes to occur.
Facilitate changes in services, programs, community partnerships and use of department resources.
Actively model our Equity North Star goals and the ODHS Core Values of Stewardship, Integrity, Respect, Responsibility, Service Equity, Innovation and Professionalism.
Ensure staff have a clear understanding of these goals and values; hold self and staff accountable for instilling these values into everyday actions and behaviors.