Human Services Program Specialist - 64000368

State of Florida • Sanford, FL

13h • $40,000 - $41,989 • Onsite

About The Position

The Human Services Program Specialist is a highly responsible Hepatitis and sexually transmitted disease (STD) surveillance position under the direct supervision of the STD Program Manager. The role focuses on Hepatitis education and prevention, disease-prevention outreach, follow-up coordination, and referrals. It also supports STD surveillance and intervention by processing laboratory results and field records, communicating with providers and clients, and assisting with patient location and treatment coordination.

The position tracks Hepatitis risk assessments and laboratory results; processes assessments; performs case-management duties; assists with Hepatitis vaccine inventory; and registers clients and records vaccine services in the Health Management System (HMS) and FLORIDA SHOTS. The specialist maintains contact with Hepatitis Program offices and completes quarterly reports. The role also develops public health education materials, gives presentations, and conducts community and county-jail outreach and screening activities.

The specialist communicates with reporting providers to verify patient and visit information, documents activity on field records, conducts HARS record searches, handles incoming calls, processes laboratory results within program timelines, and sends requested text notifications to clients. The role reviews information from medical professionals, addresses improper techniques according to CDC guidelines, and educates providers about treatment, health department procedures, and reporting requirements. Daily in-office or field work is required. Emergency duties may be required before, during, or beyond normal work hours or days, including possible in-state or out-of-state deployment.

Requirements

• At least two years of verifiable experience working in STD, HIV, or a health care setting, conducting screenings and working with community partners.
• Experience conducting interviews or counseling sessions in a public health, clinical, or community setting, including managing sensitive information.
• Experience conducting training, presentations, and meetings.
• Effective interpersonal skills and written and verbal English communication skills.
• Ability to perform basic computer operations and use computer software applications.
• Complete HIV/AIDS 501 and Introduction to Sexually Transmitted Disease Intervention (ISTDI) training within six months of employment.
• Current authorization to work in the United States without employer sponsorship; employer sponsorship is not available.
• Willingness to report to the office daily and perform field work.
• Willingness to perform emergency duties before, during, and/or beyond normal work hours or days, including possible in-state or out-of-state deployment.
• Newly hired employees without a previous positive TB test must complete an initial TB test upon hire and annual testing thereafter, or provide medical documentation of a previous positive TB test.
• Must learn and communicate effectively, orally and in writing, in English.
• Must complete a security background check and/or drug screening and participate in direct deposit; successful completion of a drug test is a condition of employment for safety-sensitive positions.

Responsibilities

• Conduct Hepatitis education, prevention, outreach, follow-up coordination, and referrals.
• Complete outreach testing and education records, interview records, field investigations, statistical reports, and narratives.
• Use the state’s MERLIN surveillance system and track Hepatitis risk assessments and laboratory results.
• Process Hepatitis Risk Assessments in a timely manner.
• Perform case-management duties as needed, including vaccine-dose reminders and referrals to community resources.
• Assist with Hepatitis vaccine inventory, including ordering, receiving, and accountability.
• Use HMS and FLORIDA SHOTS for vaccine data entry, importing administered vaccine doses, client registration, and reporting.
• Maintain contact with Hepatitis Program offices and complete quarterly Hepatitis reports on FDOH SharePoint.
• Develop public health education materials and provide presentations; plan and conduct special outreach, control programs, county-jail outreach, community screening, and education activities.
• Represent the Florida Department of Health in Seminole County in work groups, trainings, and community programs.
• Contact reporting providers to obtain and verify pertinent patient-visit information, including demographics, contact and locating details, medical history, symptoms, treatment, partners, and other relevant information.
• Document daily activities and outcomes in the comment section of assigned field records, including calls and record searches.
• Conduct HARS record searches on new field records and episodes and document completion in the field record.
• Accept incoming calls about text messages, provider call-backs, and client questions, and transfer callers to the appropriate area when needed.
• Process paper and electronic laboratory results within 48 business hours of receipt according to program guidelines.
• Complete tasks for at least 90% of pregnant females infected with Chlamydia, Gonorrhea, Syphilis, and co-infected HIV within two days of receiving lab results or provider reports.
• Text clients who opt in to receive Chlamydia, Gonorrhea, and Syphilis results, positive or negative, no later than six to seven days.
• Analyze information from medical professionals and address improper techniques according to CDC guidelines.
• Educate medical professionals on treatment, county health department procedures, and reporting measures according to CDC guidelines.
• Send updated STD reporting forms to providers who lack or continue to use outdated or different forms.
• Participate in mandatory training and shadow coworkers to cross-train.
• Perform other related duties as assigned.
• Perform emergency duties as required, potentially before, during, or beyond normal work hours or days and including shelter work or deployment.

Benefits

• Annual and sick leave
• Nine paid holidays and one personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed