Human Services Program Manager

Baltimore County•Towson, MD

About The Position

A vacancy exists in the Bureau of Community Health Services, Department of Health and Human Services. Under direction, the Human Services Program Manager develops, administers, and supervises a major or diverse human services program and coordinates it with other agencies and programs. The position oversees program planning, policy implementation, evaluation, budgeting, reporting, staffing, supervision, service delivery, and daily operations. Duties may also include assessing clients and developing plans of care, connecting people with benefits and community resources, and overseeing program facilities. Some positions may require travel between work sites and completion and maintenance of County-sponsored CPR and First Aid certification.

Requirements

Bachelor’s degree from an accredited college or university in public health, health education, or social science, plus four years of experience providing human services, such as assessment and resource coordination, intake/referral, counseling, or education.
At least one year of the required experience must include supervisory and administrative experience, including budgeting and fiscal expenditure management.
Additional human services experience may substitute for the required education year-for-year, up to two years.
Experience supervising and managing a human services program that tracks data and outcomes, including focus groups, surveys, and reporting results, may substitute for the required education year-for-year, up to four years.
Thorough knowledge of human services theory and practice in the relevant specialty, including assessment and intake, health care and community-resource coordination, Medicaid, and other public benefits.
Knowledge of budget and personnel management principles and supervisory skills.
Writing skills sufficient to draft grant proposals, complex reports, and legislation.
Good interpersonal, customer service, community engagement, and outreach skills.
Skill in conducting individual assessments and formulating service plans; implementing program policies and procedures; and planning, coordinating, supervising, and reviewing others’ work.
Skill in interpreting rules, regulations, guidelines, policies, and procedures, and preparing and monitoring program budgets and fiscal expenditures.
Ability to identify community needs and design, implement, monitor, evaluate, and modify programs and service delivery.
Ability to develop and modify program policies and procedures; coordinate activities with other agencies; and locate and develop community resources.
Ability to plan and conduct educational programs for staff or other groups.
Ability to understand rules and regulations related to the Maryland Medicaid Program and Qualified Health Plans.
At full performance, thorough knowledge of applicable Federal, State, and local regulations, procedures, and guidelines, including those of the courts and criminal justice system; County and departmental personnel and budget rules; and local human services resources and the program’s role in the human services structure.
Some positions may require satisfactory completion of County-sponsored CPR and First Aid training and maintenance of certification throughout employment.
Applicants must submit proof of required licenses, certifications, and education beyond high school; degree documents must show the major field of study. Applicants with degrees earned outside the United States must submit degree-equivalency documentation from World Education Services, Inc.
Applicants selected for appointment must successfully complete a physical examination, drug screen, and employment background investigation, including criminal background, education, and fingerprint checks.

Nice To Haves

Ability to read, write, and speak Spanish.
Understanding of health benefits, insurance, and community resources for uninsured people.

Responsibilities

Develop program policies and procedures and supervise their implementation.
Conduct short- and long-range planning; monitor program components and coordinate them into a cohesive program.
Evaluate program effectiveness and recommend modifications.
Coordinate the program with County, State, community, and other agency resources and programs.
Prepare grant proposals and other program reports.
Prepare and monitor the program budget and fiscal expenditures.
Prepare or review legislation pertaining to the program.
Develop and maintain management information systems.
Represent the program or department at meetings and conferences.
Develop public and in-service educational or preventative programs.
Select and evaluate subordinate employees and/or service providers.
Provide clinical or program supervision to subordinate supervisors, case managers, and/or service providers, and administrative supervision to professional clinicians and clerical staff.
Oversee daily program operations and determine appropriate assignments of clinical or case management cases.
Evaluate and approve case plans; conduct formal reviews of difficult or unusual cases and resolve client complaints.
Provide program and case consultation to community agencies or organizations.
Oversee management and maintenance of program buildings and facilities.
Assess clients’ individual needs and develop plans of care, including for people with multiple social determinants of health.
Identify available resources and link clients to benefits, health care, insurance, and community resources, including resources for uninsured people.
Perform other related duties as required.