Human Services Lead Investigator

State of Utah • Salt Lake City, UT

5d • Hybrid

About The Position

The Utah Division of Licensing and Background Checks (DLBC) is seeking a highly motivated and detail-oriented Lead Investigator to join our team. In this role, you will investigate complaints regarding unlicensed programs and concerns of rule, statute and law violations in licensed programs. If you have a passion for regulatory compliance and want to make a real difference in public safety, this is the opportunity for you! This position requires traveling and overnight stays throughout the State of Utah.

Requirements

• Ability to use digital tools, software, and systems to efficiently enter, retrieve, and manage data (e.g., Microsoft Office suite, Google Workspace).
• Ability to review and verify data and records to ensure accuracy and compliance with rules and statute for licensing.
• Ability to evaluate information and apply logical reasoning to make sound decisions.
• Ability to draft clear and professional letters, reports, and correspondence to provide accurate information to stakeholders.
• Ability to take responsibility for assigned tasks and decisions to ensure reliable and consistent performance.

Nice To Haves

• Ability to understand and apply statutes, rules, and regulations to ensure decisions align with legal standards.
• Ability to adhere to organizational guidelines and legal requirements to ensure compliance.
• Ability to manage confidential data and records to protect applicant privacy and maintain organizational trust.
• Ability to maintain accurate records, logs, and documentation to ensure efficient workflow and compliance.

Responsibilities

• Maintain the team schedule and conduct inspections.
• Serve as the backup to the manager when the manager is unavailable.
• Provide technical assistance, education, and training to team members, licensees, and the public.
• Assist the manager in completing quality assurance checks of inspections, write-ups, and team processes.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed