Investigator/Human Services Program Administrator 2

State of Ohio • Massillon, OH

4d • Onsite

About The Position

The Ohio Department of Youth Services is seeking a detail-oriented, collaborative professional to serve as a key liaison among Indian River Juvenile Correctional Facility leadership, the DYS Chief Inspector’s Office, the Ohio State Highway Patrol, and other law enforcement partners. The position supports the safety, security, and integrity of facility operations through investigations, inspections, grievance coordination, and administrative support.

The role serves as an investigative and enforcement liaison, monitors youth phone systems and visitation activity, and initiates, inspects, or assists with investigations of drugs, contraband, and other prohibited activities. It also coordinates the youth grievance process, responds to complaints and inquiries, conducts inspections and research, prepares related reports and documents, and provides training and evaluation on grievance procedures and investigative or inspection techniques.

This is a permanent, full-time, unclassified position with a 40-hour work week. The position requires travel, a valid driver’s license, and the ability to drive a state-owned vehicle. The final candidate must undergo criminal background checks, including FBI and BCI checks, Department of Public Safety and Ohio Taxation checks, and pre-employment drug screening.

Requirements

• Complete an undergraduate core program in social or behavioral science, a pre-medicine field, or public or business administration or accounting, and have 18 months of experience delivering human services or medical assistance through a governmental, community, or private human support services agency or medical provider, or reviewing such services for cost containment or budget planning.
• Have 6 months of experience in supervisory principles and techniques.
• Alternatively, complete a graduate core program in social or behavioral science, a medicine-related field, or public or business administration or accounting, and have 12 months of experience delivering human services or medical assistance through a governmental, community, or private human support services agency or medical provider, or reviewing such services for cost containment or budget planning.
• Have 6 months of experience in supervisory principles and techniques under the graduate-program qualification path.
• Equivalent of the stated minimum class qualifications may be accepted.
• Hold a valid driver’s license and be able to drive a state-owned vehicle.
• Undergo required criminal background checks and pre-employment drug screening.

Responsibilities

• Serve as liaison among the Facility Superintendent, DYS Chief Inspector’s Office, Ohio State Highway Patrol, and other law enforcement agencies regarding investigations involving youth or staff.
• Monitor youth phone systems, visitation activity, and related interactions to identify and address violations.
• Initiate, inspect, and assist with investigations involving drugs, contraband, and other prohibited activities.
• Work with the DYS Chief Inspector’s Office to provide information about employee impropriety, violations of law, or breaches of policies and procedures by staff or visitors.
• Act as administrative liaison among the Facility Superintendent, youth, and staff to coordinate the youth grievance process.
• Manage and respond to complaints, allegations, and inquiries arising from the grievance process.
• Conduct proactive inspections and research relating to concerns raised by youth, staff, the public, and external agency partners.
• Prepare reports, position papers, legal documents, and correspondence for parties involved in the grievance process.
• Train, monitor, and evaluate youth and staff on grievance procedures and investigative or inspection techniques as needed.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid time off, including vacation, personal and sick leave, and 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level