Human Services Investigator - Adult Protective Services (APS)

Multnomah County•Portland, OR

1d•$38 - $47•Onsite

About The Position

The Department of County Human Services’ Aging, Disability and Veteran Services Division is hiring Human Services Investigators for Adult Protective Services (APS). APS staff screen reports to determine service eligibility and triage allegations of abuse and self-neglect. They investigate reports involving physical or verbal abuse, financial exploitation, sexual abuse, abandonment, involuntary seclusion, wrongful restraint, self-neglect, and neglect. Investigators connect vulnerable adults with health and human services, help promote safety in facility and community settings, and provide education and training on abuse prevention and community resources. This recruitment creates an eligibility list for current and future vacancies, which may include regular, limited-duration, temporary, on-call, full-time, or part-time positions at several county branch locations. The listed position is a full-time, union-represented, overtime-eligible role. Core business hours are Monday through Friday, 8:00 AM to 5:00 PM, with alternative work schedules available. Driving is an essential duty. County employees may be reassigned to support community emergency response during disasters or other emergencies.

Requirements

Education equivalent to a bachelor's degree from an accredited college or university, with major coursework in social science, social service, or a related field; equivalent training and practical experience may substitute for the education requirement.
Three years of increasingly responsible case management experience, including at least two years beyond entry-level work.
Valid driver's license by the time of hire.
Must pass a criminal background check.

Nice To Haves

Knowledge of investigation and research principles and practices, including critical interviewing techniques and conflict management.
Knowledge of and ability to apply relevant federal, state, and local laws appropriately.
Ability to assess individual situations carefully and make discretionary judgments and recommendations.
Ability to organize and prioritize work to meet pressing deadlines, work independently and as part of a team, and use sound judgment and strong verbal and written communication and decision-making skills.
Ability to research, compile, analyze, and summarize material into clear formal reports in a timely manner.
Ability to promote respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
Understanding and sensitivity to diverse cultures and individuals, including knowledge of the cultures, customs, and social experiences of communities facing marginalization and barriers to opportunity.
Understanding of the needs of older adults and individuals with disabilities.
Knowledge of programs, public assistance providers, service agencies, protective services, referral centers, community resources, and crisis or emergency resources.

Responsibilities

Screen reports to determine eligibility for Adult Protective Services and triage reports of abuse and self-neglect.
Investigate reports involving physical abuse, verbal abuse, financial exploitation, sexual abuse, abandonment, involuntary seclusion, wrongful restraint, self-neglect, and neglect.
Link vulnerable adults to health and human services.
Support the safety of vulnerable people in facility and community settings.
Provide education and training about abuse prevention and community resources.
Drive as required by the essential duties of the job.
Support critical community needs during emergency response; county employees may be reassigned during disasters or other emergencies.