Human Services Intake Clerk

Winnebago Tribe•Winnebago, NE

2d•Onsite

About The Position

Under the general supervision of the Social Services Program Manager, this position is responsible for greeting clients and the public on a regular basis. It provides direct customer or client service assistance by explaining agency services available, processing documents, applications, and other forms. The role will process applications for eligibility for program services and maintain application logs. It involves processing and maintaining varied records and written materials using established clerical procedures and operating office machines, personal computers, peripheral equipment, and associated software pertinent to the day-to-day operations of the Human Services Department. Assignments include basic office support activities such as data entry, sorting, filing, typing, answering and directing phone calls, taking messages, scanning, and copying. Other duties may include carrying a small caseload and assisting the caseworker with case-related duties. The position performs related work as assigned to ensure the effective and efficient operation of the program and department.

Requirements

High School Diploma or GED required plus one year of experience providing services to the public involving extensive contact is required.
Must possess a valid driver's license, maintain valid insurance, and be insurable under the Tribe's insurance policy.
Must be willing and able to engage in employee training and development of an educational plan
One-year experience working with Native Americans is required
Must have excellent interpersonal, communication, organizational and customer service skills
Must be timely, dependable, courteous, and maintain a business-like appearance
Ability to interact and build rapport with peers and clients, to remain non-judgmental and value and accept differences in people, and to observe, assess and address behavior is required
Must possess keyboarding skills for data entry and be computer literate and proficient in Microsoft Office (particularly Word, Excel, Outlook)
Must be able to maintain the strictest confidentiality, and will be required to sign a confidentiality agreement
Some travel will be required.
Ability to pass background check and drug screen
Must possess the ability to read, write, and speak the English language fluently.
Must be able to employ professional verbal and written communications skills continually and effectively.

Nice To Haves

Coursework or training in business, office management and communications is highly desirable.
Knowledge of Confidentiality Laws and Regulations is highly desirable and a willingness to learn is required
Knowledge of Winnebago culture and traditions is highly desirable and a willingness to learn is required

Responsibilities

Demonstrate the Winnebago Tribe's core mission, vision and values
Engage in initial contact with customers, clients, and the public at the front desk, by telephone, email, written correspondence and at public events
Answer questions from customers, clients and the public about program processes, applications, services, and eligibility criteria to ensure proper application, certification, registration or eligibility of customers and clients for available program services
Share information with various services providers, users and related agencies, to facilitate responses to customer and client needs, requests or inquiries
Obtain and confirm information about customers and clients by asking them and/or others a series of routine questions
Aid in completing applications according to program procedures and guidelines
Review applications, credentials and documents furnished by customers or clients to ensure eligibility, accuracy, completeness and relevancy of information
Provide assistance in completing applications according to program procedures and guidelines.
Review applications, credentials and documents furnished by customers or clients to ensure eligibility, accuracy, completeness and relevancy of information
Evaluate applications for completeness and make referrals to other program staff for processing.
Assist with conducting and developing a plan with each client to determine barriers, if needed.
Calculate and verify payments, charges, and refunds for assistance, fees, fines, or other agency services rendered
Use various record management systems and the TAS database system to code, enter, research and update information, and to identify the status of services rendered or transactions processed
Schedule appointments, group session, and other meetings between customers, clients, program staff and other services providers
Coordinate services and arrange meetings between customers, clients, and agency staff, which may involve working with people who are angry or upset.
Maintain listings of community services in conjunction with case workers and other program staff as a part of service coordination for clients and customers
Provide standard office, clerical, administrative, secretarial and other specialized support to the program staff
Process incoming and outgoing mail, email, documents and materials, and type correspondence and reports for agency staff
Prepare forms to process administrative transactions, complete requisitions for equipment and supplies, and maintain repair and inventory records for vehicles and office equipment
Write standard correspondence, transmittals, acknowledgements, and reports involving information or inquiries from customers, clients, program staff and the public
Develop fliers, notices and newsletters to exchange information with and relay information to clients, customers, program staff and other services providers, and post information and notices through various venues in the community
Assist with client transportation if needed.
Assist management with tasks, as needed.
Participate in the development, implementation, and continuous improvement of client programming
Attend required company and departmental meetings.
Assist with vehicle logs, maintenance and upkeep.