Human Services Dispatcher (Part Time)

the South Dakota State Government•Yankton, SD

12d•Onsite

About The Position

The Human Services Dispatcher monitors, relays, and disseminates information received through the Human Services Center’s communication network, including telephones, radios, and paging systems. The dispatcher provides prompt and accurate information to maintain communications with medical/clinical staff, security staff, and other staff, and to support the safety and security of patients, visitors, and staff as well as customer service. This is a part-time position of at least 20 hours per week. It primarily works evening hours, including holidays and weekends, though the schedule may vary according to facility needs. The successful applicant must undergo a background investigation. The State of South Dakota does not sponsor work visas; employees must verify identity and eligibility to work in the United States and complete Form I-9, with employment eligibility verified through E-Verify. Applications must be submitted online; emailed resumes or other submissions are not accepted.

Requirements

Knowledge of telephone switchboard console operation.
Knowledge of two-way radio communications systems, radio codes, procedures, and etiquette.
Knowledge of emergency and fire notification systems.
Knowledge of basic computer operations, including Microsoft software.
Knowledge of stress and conflict management techniques.
Ability to type quickly and accurately.
Ability to multitask, organize and prioritize workload, and manage time effectively.
Ability to locate and use reference sources and follow instructions.
Ability to listen patiently to callers and speak clearly using appropriate tone, volume, syntax, grammar, and inflection/modulation.
Ability to read multiple computer terminals and printouts quickly and accurately, and accurately remember oral and written information.
Ability to deal tactfully and maintain effective working relationships with coworkers, agency employees, and the general public.
Ability to make logical decisions, exercise good judgment, and remain calm in tense or emergency situations.
Ability to work independently and at irregular hours, including holidays and weekends.
Successful completion of a background investigation.
Must verify identity and eligibility to work in the United States and complete Form I-9.

Nice To Haves

A National Career Readiness Certificate may be submitted with the application, but it is not required for consideration.

Responsibilities

Monitor, relay, and disseminate information received through telephones, radios, and paging systems.
Maintain prompt and accurate communications with medical/clinical staff, security staff, and other staff.
Support the safety and security of patients, visitors, and staff and provide customer service.
Answer telephones and operate radio, paging, and computer equipment.
Initiate appropriate protocols based on different situations.
Determine whether it is appropriate to unlock magnetic security doors throughout the facility.
Maintain visitor logs, code books, and a shift pass-down book.
Organize and prioritize workload, manage time, and work independently.
Remain calm and use logical judgment in tense or emergency situations.
Work irregular hours, including evenings, holidays, and weekends, as facility needs require.