Human Services Case Manager - Closing Date: 11/19/26

Ponca Tribe of Nebraska•Norfolk, NE

5d•$20 - $30•Onsite

About The Position

The Human Services Case Manager assists Tribal Members in attaining self-sufficiency and healthy lifestyles through access to Tribal and community resources, education, and supportive services, including referrals to Tribal programs or outside agencies. Identifying service gaps to guide the planning, development, and implementation of human services programs is also integral to the position. The position promotes Ponca cultural heritage, builds relationships with Ponca members in the assigned district, assesses members’ needs, provides direct services and advocacy, and coordinates case management. It works with Ponca children and families in partnership with the child welfare program and collaborates with Tribal departments and external agencies. The role has no supervisory authority and reports to the Human Services Case Manager Supervisor. The position is based in a professional office environment and requires frequent face-to-face, virtual, and telephone communication. Staff may support clients in crisis and must remain calm, empathetic, respectful, and understanding in stressful situations. The role involves standard office equipment and intermittent sitting, standing, bending, lifting, and moving. It may involve exposure to emotionally disturbing material. Work outside normal business hours, including evenings and weekends, and extensive travel throughout the Ponca Service Delivery Area are required; occasional travel outside the area is also required.

Requirements

Associate degree in human services or a related field, or an equivalent combination of experience and education.
Two years of experience in case management or advocacy.
Experience connecting people with community resources.
Interpersonal skills working with vulnerable populations.
Computer proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent written and oral communication skills.
Valid driver’s license and ability to be insured.
Successfully pass drug and alcohol testing, motor vehicle, education, character, and criminal background checks.
Ability and willingness to travel in and out of the Ponca Service Delivery Area.
Comply with Public Law 101-630, the Indian Child Protection and Family Violence Prevention Act, and 25 CFR Part 63, the Indian Child Protection Act.

Nice To Haves

Bachelor’s degree in human services or a related field, or an equivalent combination of experience and education.
Three years of case management experience.
Experience working with the Department of Health and Human Services on eligibility for TANF, SNAP, Medicaid/Medicare, disability, and/or Social Security.
Experience creating, managing, and facilitating budgeting activities.
One year of experience working with Native Americans or Native American organizations.
Knowledge and understanding of Public Law 93-638, the Indian Self-Determination Act.
Ponca Tribe of Nebraska membership or membership in a federally recognized tribe; preference will be given to tribal members, though all qualified individuals are eligible.

Responsibilities

Promote Tribal and cultural heritage by connecting Ponca members with available services, resources, and programs.
Build relationships with Ponca members in the assigned district to promote services, build trust, and foster open communication.
Identify community resources that contribute to self-sufficiency and sustainable lifestyles.
Provide case management and document services offered, available, or provided to Ponca members.
Maintain accurate client and program files in approved software systems.
Cooperate and collaborate with federal, state, local, and nonprofit agencies.
Complete monthly reports outlining program goals, objectives, service plans, and achievements.
Provide direct services and advocate to meet members’ identified needs.
Assess members’ needs, including conducting intake activities and home visits and attending meetings, hearings, or appointments as necessary to support clients’ health and well-being.
Partner with the child welfare program to provide case management services and support to Ponca children and their families.
Participate in departmental planning, staff meetings, committee assignments, certification coursework, and education events as directed.
Facilitate support groups and community education events as needed.
Maintain strict confidentiality in accordance with applicable Ponca Tribe of Nebraska policies.
Assist in meeting the goals and objectives of the Ponca Tribe of Nebraska.
Perform other duties as assigned.