Human Services Case Manager - Closing Date: 11/19/26

Ponca Tribe of Nebraska•Norfolk, NE

21h•Onsite

About The Position

The Human Services Case Manager assists Ponca Tribal Members in attaining self-sufficiency and healthy lifestyles by connecting them with Tribal and community resources, education, and supportive services, including referrals to Tribal programs and outside agencies. The position also identifies service gaps to guide the planning, development, and implementation of human services programs. The role serves members within an assigned district and works with Tribal departments and external organizations to provide case management, advocacy, and direct services. It partners with the child welfare program to support Ponca children and their families. The position has no supervisory authority and reports to the Human Services Case Manager Supervisor. The position is based in a professional office environment and requires extensive travel throughout the Ponca Service Delivery Area, occasional travel beyond it, and work outside normal business hours, including evenings and weekends. Staff may work with clients in crisis and may encounter emotionally disturbing material.

Requirements

Associate degree in human services or a related field, or an equivalent combination of experience and education.
Two years of experience in case management or advocacy.
Experience connecting people with community resources.
Interpersonal skills working with vulnerable populations.
Computer proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent written and oral communication skills.
Valid driver’s license and ability to be insured.
Must successfully pass drug and alcohol testing, motor vehicle, education, character, and criminal background checks.
Ability and willingness to travel within and outside the Ponca Service Delivery Area.
Must comply with Public Law 101-630, Indian Child Protection and Family Violence Prevention Act, and 25 CFR Part 63 Indian Child Protection Act.

Nice To Haves

Bachelor’s degree in human services or a related field, or an equivalent combination of experience and education.
Three years of case management experience.
Experience working with the Department of Health and Human Services on eligibility for TANF, SNAP, Medicaid/Medicare, disability, and/or Social Security.
Experience creating, managing, and facilitating budgeting activities.
One year of experience working with Native Americans or Native American organizations.
Knowledge and understanding of Public Law 93-638, Indian Self-Determination Act.
Preference is given to Ponca Tribe of Nebraska members or members of a federally recognized tribe; all qualified individuals are eligible.

Responsibilities

Promote Tribal and cultural heritage by connecting Ponca members with available services, resources, and programs.
Build relationships with Ponca members in the assigned district to promote services, build trust, and foster open communication.
Identify community resources that contribute to self-sufficiency and sustainable lifestyles.
Provide case management and document services offered, available, or provided to Ponca members.
Maintain accurate client and program files in approved software systems.
Cooperate and collaborate with Federal, State, local, and nonprofit agencies.
Complete monthly reports outlining program goals, objectives, service plans, and achievements.
Provide direct services and advocacy to meet identified member needs.
Assess member needs through intake activities, home visits, and attendance at meetings, hearings, or appointments as needed to support client health and wellbeing.
Partner with the child welfare program to provide case management services and support to Ponca children and their families.
Participate in departmental planning, staff meetings, committee assignments, certification coursework, and education events as directed.
Facilitate support groups and community education events as needed.
Maintain strict confidentiality in accordance with applicable Ponca Tribe of Nebraska policies.
Assist in meeting the goals and objectives of the Ponca Tribe of Nebraska.
Perform other duties as assigned.