Human Resources Trainer

SeaWorld•Tampa, FL

About The Position

The Human Resources Trainer conducts training for Ambassadors, including facility tours, safety training, and assigned station training. The role provides ongoing coaching and retraining through positive reinforcement, communicates progress and additional training needs to supervisors and department trainers, conducts training classes, and ensures training materials and paperwork are completed. The trainer answers questions to help Ambassadors achieve job proficiency and may assist other facilities throughout the park. The position supports facility integrity through quality and cleanliness, safe work practices, professional conduct, teamwork, excellent guest service, and adherence to grooming standards. The trainer must be able to deliver department training after completing required Train-the-Trainer programs and certifications.

Requirements

Effective verbal and written communication skills, including comfort speaking to small and large groups and responding effectively to individual and group questions.
Ability to create and maintain a cooperative team environment and establish positive behaviors and actions among Ambassadors.
Ability to work effectively in a diverse work environment to meet and exceed guest and Ambassador expectations.
Ability to organize resources, establish priorities, monitor multiple projects and assignments, and remain results-oriented.
Ability to walk and stand for long periods in extreme weather conditions.
Willingness to work a flexible schedule including weekdays, weekends, evenings, and holidays.
Ability to work as part of a team and independently with little or no supervision.
Ability to multitask while maintaining a positive attitude and excellent guest service.
Willingness to comply with SEA grooming guidelines and employment standards.
Basic computer and audio/visual skills; proficiency in PowerPoint and familiarity with MS Office, Outlook, and Windows.
High School Diploma or equivalent.

Nice To Haves

Minimum of three months of theme park experience preferred.
Previous training, teaching, and/or presenting experience is a plus.

Responsibilities

Conduct training for Ambassadors, including facility tours, safety training, and assigned station training.
Provide ongoing coaching and retraining to Ambassadors and support team members through positive reinforcement.
Communicate concerns about Ambassador progress to the Supervisor and department trainer, and identify additional training needs.
Conduct training classes and ensure training materials and paperwork are completed for Ambassador and department records.
Answer Ambassadors’ questions to help them achieve job proficiency.
Assist other facilities throughout the park as needed.
Maintain facility integrity through high standards of quality and cleanliness.
Practice safe work habits, including using personal protective equipment, lifting safely, driving safely, and reporting unsafe situations.
Demonstrate courteous and professional behavior with Ambassadors and guests.
Work as part of a team to increase productivity while providing excellent guest service.
Maintain a professional appearance that meets grooming standards.
Complete required Train-the-Trainer programs, certifications, and other legal, company, and department training requirements, including required tests and certifications within established timelines.