Human Resources Trainer

SeaWorld•Tampa, FL

1d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Requirements

Exhibit effective verbal and written communication skills; speak comfortably in front of small and large groups; respond effectively to individual and group questions
Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassadors
Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations
Organize resources, establish priorities and monitor multiple projects and assignments; results oriented
Must be able to walk and stand for long periods of time in extreme weather conditions
Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
Must be willing to work as part of a team as well as work independently with little or no supervision.
Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings
Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
Must be willing to comply with all SEA grooming guidelines and employment standards.
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook and Windows.
Must have High School Diploma or Equivalent

Nice To Haves

Minimum of three (3) months theme park experience preferred
Previous training, teaching, and/or presenting experience a plus

Responsibilities

Conduct training for Ambassadors to include facility tours, safety training, and assigned station training
Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
Communicate with Supervisor and department trainer concerns regarding Ambassador’s progress; Identify additional training needs
Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records
Provide answers to Ambassadors to achieve job proficiency
Assist other facilities throughout the park as needed
Support facility integrity by maintaining high level of quality and cleanliness.
Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.
Works as part of a team to increase productivity and while providing excellent guest service.
Maintains a professional appearance that meets grooming standards.