Human Resources Technician

Johnston County•Johnston County Human Resources, NC

8d•Onsite

About The Position

Johnston County’s Human Resources Department is seeking a detail-oriented, customer-focused Human Resources Technician to provide administrative and front-desk support. The role includes answering employee and applicant questions, auditing scanned records, processing payroll changes and departmental expenses, and assisting with onboarding, orientation, and reporting. It requires extensive contact with employees and applicants, knowledge of assigned personnel-administration areas, and a high degree of accuracy. The employee must use sound judgment, tact, and initiative. Work is performed under the general supervision of the Human Resources Deputy Director and evaluated through conferences, observations, reports, and feedback. This is an on-site position and is not eligible for remote or hybrid arrangements. Regular in-person attendance is required to support daily office operations and provide front-desk assistance to employees and the public. The job description notes that duties and qualifications listed are not exhaustive and that other duties may be assigned.

Requirements

Ability to exercise sound judgment in applying County and departmental policies, regulations, and procedures.
Ability to communicate professionally, orally and in writing, with the public.
Ability to resolve problems and be resourceful in gathering and providing information.
Ability to prepare and maintain accurate records.
Ability to maintain confidentiality.
Ability to verify payroll documents and forms for accuracy and completeness.
Ability to perform arithmetic computations accurately and efficiently.
Ability to plan and coordinate work to meet deadlines.
Ability to establish and maintain effective working relationships with employees, departments, and the public.
Graduation from a community college with an associate degree in accounting, business, or a technical field, and experience in human resources, payroll, or a fiscal office environment; or an equivalent combination of education and experience.
Must be able to perform the listed physical functions, sedentary work requirements, and visual tasks.

Responsibilities

Serve as the department’s initial contact, interacting with the public in person, by email, and by telephone, and providing appropriate information.
Gather, organize, and review personnel information to prepare reports and documents for administrative decision-making.
Prepare and respond to employment verification requests.
Prepare personnel action forms and employee memos for status changes; enter information into the HRIS, print forms, and distribute them.
Enter payroll and benefits status changes in appropriate databases and coordinate transactions with Finance.
Maintain county employee personnel files, including filing, auditing, and scanning personnel, medical, and workers’ compensation files.
Process incoming and outgoing mail and faxes.
Respond to public information requests and assist applicants with applications, job qualifications, and the selection process.
Assist departments with compliance with policies and procedures.
Assist employees with benefit questions, claim concerns, beneficiary changes, and status updates.
Prepare security badges.
Prepare training materials and assist with planning and setting up employee meetings and training.
Order supplies, oversee office machine maintenance, and coordinate with service vendors.
Process departmental expenses, including invoices, purchase orders, and payment requests; verify accuracy and coordinate with Finance as needed.
Provide backup support in HR areas such as recruitment, benefits, training, and safety.
Coordinate new-employee onboarding, including new-hire paperwork and orientation packets.
Assist with special projects as needed.