Human Resources Support Specialist

BXP, Inc.•Boston, MA

1d•$63,300 - $82,000•Onsite

About The Position

The Human Resources Support Specialist provides overall support to the Human Resources department with a primary focus on Total Rewards. This role is responsible for coordinating logistics and preparing materials for benefits and wellness programs, processing invoices, supporting new employees through benefits enrollment, assisting employees with qualifying life events, and serving as a point of contact for benefits-related inquiries. The specialist also administers tuition reimbursement and scholarship programs, supports leave of absence and disability programs, assists with COBRA administration and audits, participates in open enrollment, manages pet insurance administration, prepares holiday calendars, maintains benefits documentation, manages wellness and mental health communications, and conducts benefits orientation sessions. Additionally, the role provides backup support for data input into the HCM system, assists with labor law posters and compliance notices, and supports HR Leadership on special projects. The specialist also provides customer service, oversees department timekeeping, updates the HR page on the internal portal, maintains the HR Department calendar, manages employee personnel files, provides backup support to Talent Acquisition and Payroll, fields incoming inquiries, maintains department office organization, handles department mail, distributes HR communications, assists with department travel, coordinates department meetings and expenses, and provides department budget support.

Requirements

High School diploma or equivalent educational certification required
2+ years of progressively responsible administrative experience preferred
Previous experience in Human Resources highly desirable
Ability to multi-task and prioritize in a fast-paced environment
Demonstrated ability to work proactively, both independently and part of a team, and ability to achieve results without close supervision
Demonstrated practical, hands-on, “can-do” approach
Strong analytical and problem-solving skills
Ability to interface with all levels of employees
Demonstrated commitment to and proficiency in a customer service culture
Proven organizational skills and attention to detail
Excellent verbal and written communication skills
Observes confidentiality guidelines at all times, with a high degree of professionalism, discretion and respect for sensitive situations
Proficiency with Microsoft Office (Word, Excel, PowerPoint), and ability to use data to generate reports and presentations
Previous experience using a Human Capital Management (HCM) system is desirable
Flexibility with schedule and ability to work beyond regular business hours

Nice To Haves

BA/BS degree strongly preferred

Responsibilities

Coordinate logistics and prepare materials for benefits and wellness programs, including new hire orientations, flu shot clinics, webinars, and other events as needed
Reconcile and process benefit/vendor invoices
Support new employees through the benefits enrollment process
Assist employees with qualifying life events, documentation collection, and benefit retro-deduction calculation
Serve as a point of contact for employee inquiries related to benefits
Administer tuition reimbursement and scholarship programs
Support Benefits Analyst in administering leave of absence and disability programs including FMLA, short term disability, and long-term disability in accordance with all applicable federal and state laws
Assist with COBRA administration by monitoring notices for separating employees and updating rates during annual enrollment
Assist with various internal audit processes for benefits as well as an annual 401(k) audit
Participate in open enrollment planning and execution
Manage pet insurance administration with vendor & coordinate associated deductions with Payroll
Prepare and publish annual holiday calendars
Maintain benefits documentation in personnel files (P-Files)
Manage communications for wellness program and mental health wellbeing program
Conduct Benefits orientation sessions for new hires
Administer matching gift program by drafting communications, creating campaigns, monitoring funding, and approving external donations
Oversee the collection and approval of forms for Volunteer Day benefit
Provide backup support for data input of confidential employee information into the HCM including new hires, promotions, transfers, separations, and information updates
Assist with maintenance and distribution of labor law posters and compliance notices companywide
Provide support to HR Leadership on special projects and provide operational support as needed
Provide prompt, courteous, and accurate customer service to internal and external parties
Provide oversight of department timekeeping (eTime), facilitating the approval process
Assist with updating HR page on internal portal, including updating department documents and publicizing benefits programs and events
Monitor and maintain HR Department calendar
Serve as department point of contact and coordinate ongoing maintenance of employee personnel files with designated file contacts
Provide backup support to Talent Acquisition Coordinator and Payroll
Ensure all incoming inquires are fielded appropriately (toll free HR line, HR mailbox, etc.)
Unlock department offices, and maintain organization of department collaboration room and personnel file room
Open and distribute department mail
Assist with distributing HR department communications via email & internal portal
Assist with department travel
Coordinate department meetings, visitor pre-clearance, conference room reservations, conference calls, catering, etc. as needed
Process expenses for HR leadership
Provide department budget support