Human Resources Specialist

TBA Credit Union•Traverse City, MI

3d•Hybrid

About The Position

The Human Resources Specialist supports TBA Credit Union’s mission and service standards by performing day-to-day human resources functions across recruiting, onboarding, benefits, accommodations, employee support, and related administration. The role partners with the HR Director, leaders, and team members to provide a consistent, supportive, confidential, and compliant experience throughout the employee lifecycle, while contributing to team engagement and the credit union’s service expectations. The position administers recruiting and benefits processes, maintains accurate HR and applicant records, supports team members with HR questions, and assists with reporting, compliance, procedures, communications, and department initiatives. It also coordinates onboarding and engagement activities, plans and executes credit union social events, and leads the Culture Club team member committee. The position requires discretion and sound judgment when handling sensitive information, compliance with applicable laws and credit union policies, and travel between branches and within the community as needed. A hybrid work environment is available based on department needs.

Requirements

High school graduate or equivalent required.
At least two years of experience in human resources or a related field required.
Experience coordinating recruiting, benefits administration, HR documentation, or team member support required.
Proficiency with Microsoft Office/Microsoft 365 and ability to learn and use HR systems, digital tools, and related software required.
Ability to demonstrate trust, diplomacy, confidentiality, and discretion when working with team members, leaders, members, and business partners.
Clear and professional active listening, verbal, written, and training-facilitation communication skills.
Ability to build positive, cooperative working relationships and represent the HR department and credit union professionally and with a service focus.
Ability to manage time, priorities, workload, and deadlines while adapting to changing needs and maintaining accuracy and follow-through.
Ability to work independently, use sound judgment, make thoughtful decisions, and pay attention to detail.
Curiosity, initiative, and willingness to learn new technology, digital tools, systems, and applications.
Ability to recommend improvements, share ideas, and support changes that strengthen the credit union as an employer and improve operational consistency and team member experience.
Ability to lift up to 25 pounds and sit or stand for 2–4 hours at a time.
Ability to be bonded and clear credit and criminal history checks.
Compliance with the U.S. Patriot Act, the credit union’s Bank Secrecy and OFAC policies and procedures, the Gramm-Leach-Bliley Act, and the credit union’s Information Security program.
Ability to maintain a neat and orderly work area and protect the confidentiality of credit union employees and members.

Nice To Haves

Bachelor’s degree in business, human resources, or a related field preferred.
Professional certification such as PHR, SHRM-CP, or a related HR certification preferred.
Experience using an HRIS, applicant tracking system, payroll system, or similar technology preferred.

Responsibilities

Promote and exemplify the credit union’s mission, values, service expectations, and commitment to team member engagement.
Manage recruiting activities, including job postings, applicant communication and screening, interview scheduling, pre-employment screenings, offer letters, hiring documents, and applicant tracking records.
Coordinate hiring timelines and interviews with leaders and maintain accurate, complete recruiting records.
Coordinate pre-employment requirements such as background checks, credit checks, references, and other required screenings.
Perform onboarding activities, including new-hire communications, paperwork, system updates, credit union education and introductory training, and first-day preparation.
Administer benefits and insurance processes, including open enrollment, eligibility updates, enrollments, changes, terminations, vendor communication, documentation, and team member questions.
Coordinate open enrollment materials, communications, deadlines, and enrollment submissions; verify eligibility and effective dates.
Work with benefit providers to resolve enrollment discrepancies and coverage questions, prepare benefits reports, and reconcile insurance invoices against enrollment records.
Support team members with questions about HR programs, benefits, leave, accommodations, policies, and other HR matters; escalate complex issues to the HR Director as appropriate.
Maintain accurate and timely HR records, files, system information, and documentation, including status changes and record retention requirements.
Assist with HR reporting, audits, compliance tracking, surveys, department metrics, administrative duties, special projects, and department initiatives.
Develop, review, and update written HR procedures, forms, templates, and communication materials.
Support employee relations, coaching, performance, or discipline processes as needed and under the direction of the HR Director.
Assist with team member engagement activities, recognition efforts, internal communications, and credit union events.
Plan and execute TBACU social events and lead the Culture Club team member committee.
Communicate professionally and confidentially with team members, leaders, applicants, vendors, and external partners in person, by phone, and in writing or electronically.
Protect confidential information and maintain compliance with employment laws, credit union policies, security expectations, and regulatory standards, including applicable Patriot Act, Bank Secrecy, OFAC, and Gramm-Leach-Bliley Act requirements.
Maintain comprehensive knowledge of credit union products and services and meet established position expectations.
Travel between branches and within the community as needed to support HR activities, recruiting, team member support, and credit union events.
Participate in training, educational opportunities, credit union events, and department initiatives as needed.