Human Resources Specialist (Information Systems)

Food and Drug Administration • Silver Spring, MD

17h

About The Position

The Human Resources Specialist (Information Systems) provides technical support for HR applications and enterprise collaboration technologies, including Microsoft Office, Outlook, SharePoint, remote-support technologies, service-management platforms, and other in-house or HR-specific applications. The specialist assists HR staff and other customers, explains technical issues in business terms, develops user instructions or training as needed, and promotes effective use of HRIT technologies.

The position provides Tier 2 support for system, software, hardware, network, and account issues; troubleshoots HR VPN, wireless, DNS, and connectivity problems; and coordinates with technical teams and vendors to resolve incidents. It also installs and maintains IT equipment, documents resolutions, maintains technology asset and configuration records, and supports IT asset lifecycle management and accountability. The specialist administers Windows systems, Active Directory accounts and groups, permissions, endpoints, and management tools, including account activation, access changes, and inactive-account removal under established procedures.

This position is recruited at Title 21 Pay Table 7, Band C (GS-13 equivalent). The selected candidate serves under an excepted appointment under Title 21 authority. The announcement also states that selected candidates will serve under a career or career-conditional appointment within the competitive service. Telework is eligible at the supervisor’s discretion. Schedule A candidates only.

Requirements

• Meet the U.S. citizenship or U.S. National requirement by the closing date.
• Have 6 years of relevant experience providing Tier 2 technical support for HRIT systems, including installing, configuring, troubleshooting, and maintaining computers, mobile devices, peripherals, and enterprise collaboration platforms; performing vulnerability remediation; managing IT asset inventories; coordinating system upgrades and deployments; and collaborating with infrastructure teams, cybersecurity personnel, and vendors to resolve incidents and sustain reliable HR IT operations.
• Schedule A candidates only.
• Meet all requirements by 11:59 p.m. EST on October 23, 2026.
• Pass a security background investigation.
• Provide accurate eligibility and qualification information subject to investigation and verification.
• Meet applicable federal employment conditions, including direct deposit, e-Verify/I-9 processing, and Selective Service registration for males born after December 31, 1959.

Responsibilities

• Provide technical support for HR applications and enterprise collaboration technologies, including Microsoft Office, Outlook, SharePoint, remote-support technologies, service-management platforms, and HR-specific applications.
• Provide technical assistance and guidance to HR staff and other customers; explain technical issues in business terms and develop user instructions or training as needed.
• Promote effective use of HRIT technologies.
• Troubleshoot HR VPN, wireless, DNS, and connectivity issues, coordinating with technical teams and vendors to resolve cross-team problems.
• Provide Tier 2 HRIT support by resolving system, software, hardware, network, and account issues.
• Install and maintain IT equipment and document issue resolutions.
• Maintain accurate technology asset and configuration records, including hardware inventories, property records, and equipment assignments.
• Support IT asset lifecycle management, deployment, repair, replacement, and accountability.
• Administer Windows systems, Active Directory accounts and groups, permissions, endpoints, and management tools.
• Handle account activation, access changes, and inactive-account removal under established procedures.
• Perform vulnerability remediation and coordinated system upgrades and deployments, and collaborate with infrastructure teams, cybersecurity personnel, and vendors to resolve incidents and sustain reliable HR IT operations.

Benefits

• Federal employee benefits package; specific benefits depend on position type and eligibility.
• Incentives may be authorized, subject to funding, including moving expenses, recruitment or relocation incentives, student loan repayment, superior qualifications appointment, and creditable service for annual leave for prior non-federal work or uniformed military service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed