Human Resources Specialist

Hard Rock Hotel & Casino Ottawa•Bristol, TN

11d•Onsite

About The Position

Under the direction of the Human Resources Manager of Training and Development, the incumbent in this position provides general support to the Human Resources Department in its training, development, and engagement functions. Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to Team Members in order to provide superior guest service. This is a Training Specialist role; therefore, prior experience delivering training and working with policies and procedures is strongly preferred. The ideal candidate will be comfortable with public speaking, as this role involves facilitating presentations. Strong organizational skills and attention to detail are essential.

Requirements

Bachelor’s Degree in Human Resources or equivalent work experience.
Comfortable with Public Speaking and Presenting in front of large groups.
Experience with Microsoft Office software specifically in Word and Excel required.
Excellent customer service skills required.
Must have excellent written and oral communication skills.
Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery regulations.
Must successfully pass background check.
Must be twenty-one (21) years of age or older.
Knowledge of Microsoft Office Suite and other Human Resource software systems.
Ability to independently initiate, follow up on, and complete assignments, as well as special projects.
Strong understanding of the gaming industry and the Hard Rock brand.
Sound interpersonal judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
Ability to communicate effectively with external contacts and all levels of team members.
Ability to use all required office equipment in an effective and efficient manner.
Ability to be a self-starter and complete assignments, follow-up, and special projects.
Ability to work with various computer applications and programs.
Ability to review and comprehend all necessary documentation.
Ability to compose, type, route, and file correspondence, etc.
Ability to be flexible to work varying shifts and time schedules as needed.
Ability to perform effectively and reliably in a fast-paced environment.
Ability to interface professionally with business contacts and customers.
Ability to obtain and maintain all necessary licenses and certifications.

Nice To Haves

Prior experience delivering training and working with policies and procedures is strongly preferred.
Experience working in a high volume traffic and fast paced environment preferred.
Prior experience in the Gaming industry strongly preferred.

Responsibilities

Assists other members of the Human Resources Department with assigned projects and various events.
Provides guidance and assistance to applicants, Team Members and leadership, as needed.
Assists HR Business Partners with various functions within the HRIS.
Assist manager with any and all training and compliance requirements, assignments, monitoring, and tracking.
Responsible for the presentation and delivery of Brand Induction Orientation to all new team members. As well as facilitating other types of training presentations.
Creates, runs and modifies HR reports as needed; generates periodic reports such as transfer, termination reports as required, daily, weekly, or monthly.
Maintains strict confidentiality of all data and information.
Provides timely and courteous internal guest service to Team Members of all levels.
Attend and participate in meetings and community events, completing follow-up as assigned.
Attends seminars when needed.
Other duties as assigned.