Human Resources Recruitment Coordinator/Customer Service Manager
About The Position
The Customer Service Manager/HR Designee coordinates quality care and customer service for clients by assigning appropriate staff, scheduling services, identifying problems, and working toward optimal outcomes. The role also supports the local branch’s employee recruitment, screening, hiring, onboarding, training, record keeping, and HR compliance efforts. This on-site position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. It supports client care coordination and communication, maintains documentation and records, helps ensure adequate staffing and completed visits for billing and payment, and provides consultation or training to direct care staff as needed. HR duties include reviewing applications, supporting onboarding and exit meetings, maintaining employee data and files, coordinating Personnel Action Forms, and monitoring compliance with employment regulations and required certifications. Minimal travel may be required.
Requirements
- High school diploma or GED.
- Two or more years of community service, client service, or staffing experience.
- Two or more years of general office and computer experience, including Microsoft O365, scheduling, and HRIT.
- Demonstrated sound decision-making and appropriate judgment.
- Ability to manage and prioritize multiple tasks and communication channels while maintaining accuracy and attention to detail.
- Clear and professional oral and written communication skills.
- Ability to collaborate effectively across departments and levels and build positive working relationships.
- Ability to adapt to changing priorities, processes, or environments and learn new tasks.
- Ability to work with minimal supervision and take ownership of assigned responsibilities.
- Professional conduct during routine and challenging interactions.
- Ability to perform in high-pressure situations and respond constructively to conflict and customer concerns.
Nice To Haves
- Some college coursework or an associate degree.
- One to two years of human resources experience with high-volume recruiting.
- One to two years in a supervisory role.
- Prior experience delivering services to elderly, disabled, or developmentally disabled individuals.
Responsibilities
- Understand and ensure adherence to the agreed plan of care for each client in the assigned caseload.
- Facilitate communication between clients and their circle of care, including family members, designated representatives, guardians, community partners, and related agencies.
- Monitor and escalate changes in a client's plan of care, services, or condition.
- Ensure proper documentation and record keeping for agency payers.
- Coordinate schedules to ensure adequate staffing and process completed visits for billing and payment.
- Provide consultation and training to direct care staff as needed to support quality care and service.
- Support employee recruitment, hiring, performance, retention, and compliance.
- Process and review employment applications in the applicant tracking system to evaluate applicants' qualifications or eligibility within the required timeline.
- Coordinate or support new-hire onboarding and employee exit meetings.
- Assist with data management, file maintenance, data entry, and employee data maintenance in the HRIS.
- Coordinate Personnel Action Forms for assigned service sites.
- Ensure compliance with federal, state, and local employment laws and regulations.
- Monitor personnel file compliance and ensure certifications and trainings are current and documented in the appropriate tracker.
- Direct and participate in on-call responsibilities as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
