Human Resources Generalist

Catholic Charities, Diocese of Cleveland•Cleveland, OH

About The Position

The Human Resources Generalist supports day-to-day HR operations across the employee lifecycle, with primary responsibility for compliant onboarding, employment records, pre-employment requirements, HR systems, recruitment support, and the first 90 days of employment. The role provides responsive service to applicants, employees, and leaders; maintains accurate and confidential records; analyzes workforce data; and escalates complex employee relations, legal, or policy matters to the appropriate HR leader. The position works in a standard office environment and requires frequent computer and telephone use, local travel throughout the service area, and occasional physical tasks such as filing and lifting or carrying items up to 20 pounds. Rare evening hours may be needed for recruitment or organizational events. The role has no supervisory responsibility.

Requirements

Bachelor’s degree in human resources and one to three years of related HR experience.
Working knowledge of core HR practices and applicable employment requirements, including confidentiality, records management, onboarding, and equal employment opportunity principles.
Experience using an HRIS and applicant tracking system.
Proficiency with Microsoft 365, including Excel, Word, Outlook, Teams, and PowerPoint.
Ability to manage multiple deadlines, maintain accurate records, exercise sound judgment, and handle sensitive information with discretion.
Strong written, verbal, interpersonal, analytical, and customer service skills.
Ability to work effectively and respectfully with employees, candidates, and leaders from diverse economic, cultural, and professional backgrounds.
Valid Ohio driver’s license and reliable transportation for local travel throughout the service area.
Ability to successfully complete required background checks and fingerprinting.

Nice To Haves

SHRM-CP, PHR, or another relevant HR certification.
Experience with UKG Ready or a comparable HRIS and with HR reporting or people analytics.
Experience supporting recruitment, onboarding, and compliance audits in a multi-site or mission-driven organization.

Responsibilities

Maintain accurate and confidential employee records in UKG Ready, including personnel, training, benefits, and onboarding documentation.
Coordinate and track Form I-9, background checks, FBI and BCI fingerprinting, education verification, transcripts, and other pre-employment requirements.
Conduct routine file and data audits, address missing or inconsistent information, and support audit readiness.
Prepare HR correspondence, reports, templates, and records in accordance with policies, retention requirements, and confidentiality standards.
Monitor compliance activities and escalate potential policy, documentation, or regulatory concerns.
Partner with hiring managers on position requirements, recruitment timelines, selection steps, and onboarding responsibilities.
Post approved openings, coordinate interviews and recruitment events, communicate with candidates, and maintain applicant records in the applicant tracking system.
Serve as the candidate’s primary contact from pre-employment through onboarding, providing instructions, status updates, and a professional experience.
Schedule and conduct onboarding appointments, including paperwork, fingerprinting, education verification, orientation logistics, and HRIS entry.
Support hiring managers with recruitment process training, tools, and consistent practices; escalate exceptions or selection concerns to HR leadership.
Respond to routine employee and supervisor questions about policies, processes, benefits, and HR services, researching issues and escalating matters outside assigned authority.
Support employees and leaders during their first 90 days by monitoring onboarding completion, responding to concerns, and helping resolve routine issues.
Occasionally assist with fact-finding, documentation, and scheduling related to employee relations matters under HR leadership’s direction.
Coordinate exit interviews, summarize themes, and provide trend information to HR leadership.
Support employee recognition, engagement, and retention initiatives and events.
Compile and analyze HR metrics, including onboarding completion, time-to-fill, early turnover, performance management trends, employee survey results, and exit feedback.
Prepare reports and dashboards for HR and organizational leadership, noting material trends, data limitations, and recommended follow-up.
Identify opportunities to improve HR workflows, candidate and employee communications, system accuracy, and service delivery.
Participate in HR projects and perform other related duties consistent with the purpose and level of the position.