Human Resources Generalist

Bridgewell • Peabody, MA

9d

About The Position

The Human Resources Generalist supports the daily operations of Bridgewell’s Human Resources department and provides guidance to employees and managers on HR policies, employee relations, compliance, training, benefits, leave administration, performance management, and employee engagement. Reporting to the HR Director, the role provides customer service while maintaining confidentiality and ensuring HR practices align with Bridgewell’s values and applicable requirements.

The position works 40 hours per week, Monday through Friday, with a schedule of either 8:00 a.m.–4:00 p.m. or 9:00 a.m.–5:00 p.m. Duties include supporting onboarding and orientation, maintaining employee records, assisting with investigations and performance management, coordinating training and compliance audits, preparing reports, and supporting labor relations and employee engagement. The role may require driving to Bridgewell programs or other locations.

Bridgewell provides social and human services through community housing, day programs, outpatient treatment, recovery services, education, and employment training. The organization emphasizes dignity, respect, caring, integrity, safety, wellness, and employee development.

Requirements

• Bachelor’s degree or equivalent related work experience in Human Resources, Business Administration, or a related field.
• At least two years of experience in Human Resources.
• Knowledge of federal and state employment regulations.
• Oral and written communication skills sufficient to perform the duties.
• Ability to plan, prioritize, and complete assigned tasks efficiently and on time.
• Ability to explain HR policies and processes to employees and managers navigating sensitive or complex workplace matters.
• Ability to handle sensitive employee data and personal information confidentially.
• Active listening, empathy, and understanding.
• Exceptional customer service skills.
• Ability to identify process or system improvement opportunities and use practical thinking to address HR operational challenges.
• Ability to work independently and as part of a team.
• Ability to present training materials effectively to employees and managers.
• Current U.S. driver’s license and one year of driving experience.
• Ability to obtain and maintain PBS, PABC Tier 1, First Aid/CPR, and other certifications or training required by program or department needs and Bridgewell policies.
• Acceptable CORI results according to Bridgewell policy.

Nice To Haves

• Competence in Microsoft Office.
• Experience with HRIS or employee record systems.
• Experience in healthcare, human services, nonprofit, education, or another service-oriented environment.

Responsibilities

• Review background checks during onboarding and annual compliance checks, escalating concerns to the Director of HR.
• Participate in and present at new hire orientation and serve as a first point of contact for employee issues arising during orientation.
• Maintain accurate employee records and HR documentation in accordance with Bridgewell policies, employment laws, and the collective bargaining agreement.
• Respond to employees’ and managers’ HR questions concerning policies, benefits, and workplace concerns.
• Guide managers on employee relations matters, support appropriate documentation, and escalate issues as needed.
• Conduct and assist with internal investigations into employee relations concerns, policy violations, workplace complaints, and other sensitive matters; document findings, maintain confidentiality, and partner with leadership on follow-up.
• Assist employees and managers with payroll, benefits, leaves of absence, workers’ compensation, and other HR program questions in collaboration with Benefits, Recruitment, Training, and Payroll.
• Assist, train, and guide managers on performance management, including review cycles, coaching and training documentation, corrective action and progressive discipline, development plans, and PIPs.
• Coordinate training and compliance audits according to department processes and requirements.
• Participate in employee engagement and recognition initiatives and support employee development and leadership empowerment.
• Prepare HR reports, track key metrics, and support audits involving compliance, training, employee records, and HR processes.
• Ensure HR practices comply with federal, state, and local employment laws, Bridgewell policies, and best practices.
• Gather information for unemployment claims and participate in hearings.
• Assist with labor relations.
• Follow up on exit interviews, track metrics, and prepare reports and recommendations.
• Maintain confidentiality and professionalism when handling sensitive employee and organizational information.
• Model universal supports and promote Bridgewell’s values of dignity, respect, caring, integrity, safety, and wellness.
• Maintain core training certifications, including First Aid/CPR, and complete other mandatory training.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Paid time off, including the employee’s birthday.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities across Bridgewell programs.
• Additional compensation for on-call rotations.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level